Guest Experience Agent

1 settimana fa

Milano, Italia Hotel Principe di Savoia A tempo pieno

Il Principe di Savoia, storico e prestigioso hotel di Milano, che fa parte della Dorchester Collection, una delle migliori compagnie di hotel di lusso al mondo, cerca per la propria struttura una figura di Guest Experience Agent - Back of the House.

La persona che stiamo cercando sarà il primo punto di contatto in Hotel per tutti i nostri Ospiti.

Dovrà avere una personalità versatile, più relazionale nel rapporto con gli Ospiti, più esperienziale nella preparazione del loro soggiorno in Hotel e a Milano e più técnica per quanto riguarda le funzioni amministrative.

L’obiettivo principale è collaborare attivamente con il team per mettere l’Ospite al centro delle nostre attenzioni e per gestire importanti funzioni amministrative in qualità di Back of House del Ricevimento.

In Dorchester Collection ci facciamo ispirare quotidianamente dai nostri valori di Passione, Personalità, Rispetto, Lavoro di Squadra e Creatività. Nel ruolo di Guest Experience Agent si contribuirà a dar vita a questi valori per rafforzare la nostra cultura We Care.

Principali mansioni e responsabilità:

- Contatto con gli Ospiti per organizzare e personalizzare la loro esperienza, costruire e rafforzare una relazione significativa cercando di soddisfare i bisogni emotivi più profondi
- Collaborazione continua e costante con il Front of the House
- Comunicazione attiva con gli altri reparti dell’Hotel e con tutto il resto del team per garantire un costante allineamento
- Utilizzo dei nostri sistemi Opera e Nexus per lo svolgimento delle mansioni quotidiane.

Cosa offriamo

Per questa posizione offriamo:

- Contratto a tempo determinato CCNL Turismo AICA
- Piano di inserimento e sviluppo interno tramite corsi di formazione
- Mensa aziendale
- Divisa fornita dall’hotel
- Possibilità di usufruire di convenzioni e sconti con diverse aziende per acquisti e abbonamenti

Cosa porterai in Dorchester Collection
- La propensione a lavorare in team e collaborare proattivamente per raggiungere i nostri obiettivi
- L’entusiasmo nel creare relazioni con i nostri Ospiti e con i Colleghi
- La passione e la motivazione nel portare avanti quotidianamente mansioni varie e stimolanti
- Conoscenza della lingua inglese
- Utilizzo dei principali sistemi informatici

Contratto di lavoro: Tempo pieno, Tempo determinato

Benefit:

- Abbonamento mezzi pubblici
- Convenzioni aziendali
- Corsi di lingua offerti
- Mensa aziendale
- Sconti sui prodotti o servizi dell'azienda

Orario:

- Turni

Tipi di retribuzione supplementare:

- Maggiorazione lavoro festivo
- Quattordicesima
- Straordinario
- Tredicesima

Lingua:

- Inglese (Obbligatorio)

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