Retail and Car Dealers Operations Coordinator

2 settimane fa

Vimercate, Italia Bridgestone A tempo pieno

**Retail and Car Dealers Operations Coordinator**:
**POSITION SNAPSHOT**:

- JobReq ID: 48903- Type of work: Hybrid- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Vimercate (MB), IT**OUR COMPANY**:
Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a global leader providing sustainable mobility and advanced solutions.

In addition to our premium tire products, we offer a growing portfolio of tire-centric and mobility solutions. Together with our partners and guided by "Serving Society with Superior Quality”, that has been our mission since Shojiro Ishibashi founded Bridgestone in 1931, we are working to accelerate sustainable mobility innovations and solutions. Through innovative technology, we are committed to easier, safer, smoother and seamless mobility for our society and customers improving how people move, live, work and play.

Bridgestone also benefits from a significant retail network throughout the region - in fact our retail presence in the EMIA region is the largest in the tire industry. Through 17 distinct retail partners, we have around 3,500 outlets across Europe, the Middle East and Africa as well as around 2,500 outlets through our partner network in India. This network offers a selection of services, concepts and mobility solutions.

At Bridgestone we pride ourselves on the strong relationships we maintain with everyday drivers and this extensive retail network is one of the core reasons why.

In line with the “Bridgestone Essence”, our work environment is based on integrity and teamwork, where everyone can learn from each other and contribute with their own ideas in achieving the coming goals.

We want to hear from people who can take the challenge, unleash their creative potential and contribute to the company success demonstrating ownership, courage and agility. We want you to develop your skills, expand your knowledge and be proud of your work.

:
**Job Purpose**

The Retail and Car Dealers Operations Coordinator is a newly created role within Bridgestone SOR Supply Chain Department.

His/Her primary responsibility is to manage & develop Operations in the Retail and Car Dealers channels, in close collaboration with Channel Managers and Area Managers, providing our customers with exceptional service and contributing to the selling process thanks to ensuring a seamless customer experience.

The role, based in Vimercate (Milano), will have a Regional scope (Italy and East Countries) and will report to the Planning and Customer Collaboration Manager.

**Key Responsibilities**:

- Collaborating with Sales, Trade Marketing and Supply Chain in setting and delivering our strategic agenda with customers in the Retail and Car Dealers channel;
- Playing as a co-pilot for Channel and Area managers in driving Business Growth and E2E profitability, according to BS SOR Channel targets;
- Being responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers;
- Developing customer intimacy thanks to on-site visits and frequent interactions to understand pain points and future needs to correct/develop/adapt internal processes;
- Ensuring full adherence with Order Management policy and guarantee Compliance in the order taking process;
- Implementing a strong Continuous Improvement process with root cause analysis and action plan definition, coordinating different departments;
- Managing a team of Customer Service Agents supporting the operative tasks needed to reach strategic goals and enhance customer experience and leading the team in the journey from a transactional approach to a more and more customer focused approach.
- Collect, analyses and report contact-center KPIs (costs, service level, customer service metrics) to evaluate performance and to identify and implement improvement initiatives

**Requirements**:

- Bachelor's degree in Management or Engineering.
- Fluent in English
- Strong MS Office knowledge, mainly on Excel.
- Good Customer facing experience, with 3/5 years in similar role.
- Good knowledge of ERP systems (preferably SAP)
- Used to drive operative teams, keeping focus on priorities while tackling obstacles.
- Full understanding of commercial processes and priority to be able to easily interact with KAM and Customer Purchasing department.
- Used to easily establish fruitful collaboration with others, sharing information and adapting to different working styles
- Self-starter.
- Strong Customer Focus attitude.
- Results oriented, resilient and flexible to adapt to new challenges and open to embrace changes in a fast-paced environment

With equal competencies, being recognized as matching the requirements of Law 68/99 will be considered a plus (both art. 1 and art. 18).

**MORE INFORMATION**:
**We are looking forward to hearing from you**

**DISCLAIMER**:
Diversity and inclusion are a central pa

  • Trade Marketing Specialist Car Dealer

    3 settimane fa

    Vimercate, Italia Bridgestone A tempo pieno

    Job purpose Reporting to the Trade Marketing Manager, he/she contributes to design and implements the value proposition for the car dealer channel; he/she manages and executes yearly marketing plans and initiatives, promotions and events that have impact on sales and customer engagement. He/she also manages assigned marketing budget accordingly,...

  • Planning and Supply Chain Internship

    4 settimane fa

    Vimercate, Italia Bridgestone A tempo pieno

    **Planning and Supply Chain Internship**: **POSITION SNAPSHOT**: - JobReq ID: 48444- Type of work: Hybrid- Type of contract: Internship- Full/Part Time: Full time- Location: Vimercate (MB), IT**OUR COMPANY**: Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone Corporation, a...

  • Legal Counsel for Italy and Malta

    4 settimane fa

    Vimercate, Italia NOKIA A tempo pieno

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Sales Regional Accounts and Afh Analyst

    4 settimane fa

    Vimercate, Italia Kellogg Company A tempo pieno

    Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation. Our colleagues in the **Italy Sales team** are looking for a new** Sales Regional Accounts and AFH Analyst.** **HERE'S A TASTE OF WHAT YOU’LL BE DOING** - Responsible for...

  • Finance Internship

    1 mese fa

    Vimercate, Italia Kellogg Company A tempo pieno

    Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation. Our colleagues in the Italy **Finance team** are looking for a new **Finance Intern**. **HERE'S A TASTE OF WHAT YOU’LL BE DOING** In this role you will be supporting the...

  • Operation Manager Settore FOOD

    1 mese fa

    Vimercate, Italia ManpowerGroup A tempo pieno

    Are you looking for a career in a multinational company? Manpower is looking for an operations manager for a multinational company. In this role you will be responsible for partnering with our fast-food customers in an assigned territory and providing them with personal customer service and solutions for all of their cleaning and sanitation needs. ARE YOU...

  • Operation Manager Settore Food

    2 settimane fa

    Vimercate, Italia Manpower A tempo pieno

    Are you looking for a career in a multinational company? Manpower is looking for an operations manager for a multinational company. In this role you will be responsible for partnering with our fast-food customers in an assigned territory and providing them with personal customer service and solutions for all of their cleaning and sanitation needs. ARE YOU...

  • Operation Manager Settore FOOD

    4 settimane fa

    Vimercate, Italia ManpowerGroup A tempo pieno

    Are you looking for a career in a multinational company? Manpower is looking for an operations manager for a multinational company. In this role you will be responsible for partnering with our fast-food customers in an assigned territory and providing them with personal customer service and solutions for all of their cleaning and sanitation needs. ARE YOU...

  • Tbr & Fleets Specialist North West

    4 settimane fa

    Vimercate, Italia Bridgestone A tempo pieno

    **TBR & Fleets Specialist North West**: **POSITION SNAPSHOT**: - JobReq ID: 48680- Type of work: On site- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Vimercate (MB), IT**OUR COMPANY**: Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone...

  • Tbr/ag Specialist North West Italy

    4 settimane fa

    Vimercate, Italia Bridgestone A tempo pieno

    **TBR/AG Specialist North West Italy**: **POSITION SNAPSHOT**: - JobReq ID: 52002- Type of work: Hybrid- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Vimercate (MB), IT**OUR COMPANY**: Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone...

  • Tbr/ag & Fleet Specialist Center Italy

    4 settimane fa

    Vimercate, Italia Bridgestone A tempo pieno

    **TBR/AG & Fleet Specialist Center Italy**: **POSITION SNAPSHOT**: - JobReq ID: 51855- Type of work: Hybrid- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Vimercate (MB), IT**OUR COMPANY**: Bridgestone in Europe, CIS, Middle East, India and Africa (BSEMIA), headquartered in Zaventem (Belgium), is a subsidiary of Bridgestone...

  • Product Manager Fsc/iscc

    4 settimane fa

    Vimercate, Italia DNV A tempo pieno

    Local Unit & Position Description: DNV Business Assurance Group is seeking a Product Manager (PM) FSC/ISCC to join our Global Technical HUB (GTH) team. DNV Business Assurance Global Technical HUB (GTH), part of Global Operations & Technical, is responsible for managing global accreditation and compliance governance in an efficient and cost-effective...

  • Npi Material Manager

    4 settimane fa

    Vimercate, Italia NOKIA A tempo pieno

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Sales Manager Regional Accounts

    1 mese fa

    Vimercate, Italia Kellogg Company A tempo pieno

    Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation. Our colleagues in the **Italy Sales team** are looking for a new** Regional Account Manager (Puglia).** **HERE'S A TASTE OF WHAT YOU’LL BE DOING** - Achieve assigned sales...

  • Marketing Activation Trainee

    4 settimane fa

    Vimercate, Italia Kellogg Company A tempo pieno

    Are you dynamic, a keen innovator, a trend setter, or a disruptive thinker? Then Kellogg Europe is the place for you because at Kellogg’s we focus on agility, growth and innovation. Our colleagues in the **MARKETING **team are looking for a new **TRAINEE.** As we’re putting our hearts and souls into the future of food we’ll be looking at you to show...

  • Field Sales Representative

    4 settimane fa

    Vimercate, Italia Kellogg Company A tempo pieno

    To contribute to achieving Company objectives throughout the excellent execution of the AMPPS (Assortment, Merchandising, Price, Promotion, Shelf enhancement) strategy in the POS of the assigned territory. The area is Mantova. **HERE'S A TASTE OF WHAT YOU’LL BE DOING** - Responsible for maximizing Kellogg Brands sales and reaching objectives in their...

  • Internship in Test Automation

    4 settimane fa

    Vimercate, Italia NOKIA A tempo pieno

    **Come create the technology that helps the world act together** Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves...

  • Market Technical Engineer South Italy

    3 settimane fa

    Vimercate (MB), Italia Bridgestone A tempo pieno

    Job Purpose To develop technical knowledge about Bridgestone product and spread it into the Market, Customers (internal/external) and end users. Responsible for providing complaint management services to clients. Handling inbound calls, email, online chat or similar to submit claims. Addresses customer complaints and/or requests to discontinue service(s)....

  • Operation Manager Settore FOOD

    4 settimane fa

    Vimercate, Monza, Provincia di Monza e Brianza, Italia ManpowerGroup A tempo pieno

    Are you looking for a career in a multinational company? Manpower is looking for an operations manager for a multinational company. In this role you will be responsible for partnering with our fast-food customers in an assigned territory and providing them with personal customer service and solutions for all of their cleaning and sanitation needs. ARE YOU...

  • Operation Manager Settore FOOD

    2 settimane fa

    Vimercate (MB), Italia Manpower A tempo pieno

    Are you looking for a career in a multinational company? Manpower is looking for an operations manager for a multinational company. In this role you will be responsible for partnering with our fast-food customers in an assigned territory and providing them with personal customer service and solutions for all of their cleaning and sanitation needs. ARE...