Client advisor

2 settimane fa

Milano, Italia Vranjes Firenze A tempo pieno

Are you passionate about fragrances and luxury retail?
Join the world of Dr. Vranjes Firenze and become part of a brand that celebrates Italian elegance and olfactory excellence.
With its unique identity characterized by an original blend of Florentine heritage, iconic fragrances, and timeless elegance, the renowned fragrance house, Dr. Vranjes Firenze, embodies the perfect balance between roots and innovation. Founded in 1983, it emphasizes the precious Florentine heritage in everything it does and delivers multisensorial well-being, capturing the elegance of Florence, its tradition of craftsmanship, and the art of perfumery in every scented décor object and Eau De Parfum. Each fragrance is the result of ongoing scientific and creative research into essences, along with a sophisticated formulation with unrivalled persistence and durability.

As a Client Advisor, you will act as a true brand ambassador, delivering a unique and memorable customer experience that reflects the values and identity of Dr. Vranjes. You will guide clients through our exclusive fragrance collections and ensure an exceptional level of service.

Location: Milano Fiori Chiari, Italy
Employment Type: 1 Full-Time
Contract : Permanent/Fixed Tem Contract

What You'll Do

Customer Experience & Sales

Welcome customers with elegance, representing the Brand
Guide clients through the Dr. Vranjes olfactory journey using storytelling and product expertise
Ensure an exceptional Client experience, placing the Client first and fostering valuable relationships
Proactively maximize cross-selling opportunities by leveraging the full range of products available in-store.
Provide personalized recommendations and sensory experiences
Enhance brand loyalty by transforming every client visit into a memorable luxury shopping experience
Handle requests and feedback professionally, aligned with luxury service standards
Sales Performance & Business Development

Achieve and exceed sales targets
Engage in clienteling activities to strengthen client connections
Support and participate to in-store events to boost visibility and sales
Collaborate with the team to monitor KPIs (ATV, UPT, conversion rate...)
Boutique Operations & Visual Merchandising

Ensure impeccable visual standards and brand image in the store
Manage stock levels, product replenishment, and back-of-house organization
Execute all operational and stock management activities—including inventory, logistics, cash handling, and reporting—in strict accordance with company policies and head office guidelines.
What We're Looking For

Experience & Skills

At least 1–2 years of experience in high-end retail, preferably in Fragrance/ Beauty/ Luxury Retail Experience
Strong communication skills in Italian and English; other foreign language skills are a plus
Confidence in using digital tools and POS systems
Your Personality

Elegant, proactive, empathetic, and service-oriented
High level of flexibility and ability to problem solve
A natural team player with a strong sense of responsibility and attention to details
Self-motivated, focused and able to use own initiative
Flexibility to work varied shifts as required by the business, including weekends and public holidays.
Are you ready to craft unforgettable olfactory experiences with us?
Join us and bring your expertise to the world of Dr. Vranjes Firenze.

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