Field Training

WHO WE ARE
Founded in November 2018 by Matteo and Vittoria, two friends united by the dream of “nourishing the world with positivity and well-being”,

Poke House

is now a global leader in the fast-casual segment specializing in healthy bowls. Passion, dedication, and humility have been the key values from the start that have allowed the company to grow rapidly, first in Italy and then abroad (Spain, France, Portugal, Romania, and the United States).

OUR VALUES

Positivity

– We face every challenge with enthusiasm and celebrate every achievement.

Be honest, stay humble

– We welcome feedback as an opportunity for growth.

Think big

– We dream big and constantly experiment with new ideas.

Work hard with passion

– Our success comes from the passion we put into our daily work.

Together we win

– We are a team: only together we can achieve our goals.

Field Training & Standard Specialist
This role will contribute to the definition, implementation, and monitoring of operational and visual standards for the stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity.

MAIN RESPONSIBILITIES
1. Definition and monitoring of brand standards

Creation and implementation of guidelines related to:

Look & Feel of the stores (interior and exterior)

Functional signage for the customer experience

Company uniform (consistency with visual identity and hygiene regulations)

SOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house

Conducting regular audits in stores to verify:

Cleanliness and order

Product quality

Customer journey

Compliance with look & feel and uniform guidelines

Developing corrective action plans with Area Managers and Store Managers

2. Optimization of operational processes

Identifying opportunities to improve operational efficiency while respecting standards

Collaborating with store teams to implement practical and consistent solutions

Monitoring HACCP and Food Safety software, resolving any issues

3. Training and staff development

Organizing and conducting training sessions on standards and operating procedures

Collecting feedback through post-training surveys

Drafting reports on the costs of the sessions

Collaborating with Store Managers and Area Managers to identify training improvement opportunities

4. Monitoring store performance

Analyzing KPIs and metrics including: customer reviews (GMB); food delivery performance indicators; mystery shopper rating and NPS.

Supporting Area Managers in managing: orders and waste monitoring.

5. Marketing and communication support

Supervising the release and correct display of marketing/communication materials in stores

Collaborating with the marketing team to ensure the operational effectiveness of projects

6. Special projects and innovation

Participating in research and innovation activities to improve the customer experience

Collaborating with the e-learning team for the implementation of the training platformOrganizing and managing menu reviews with the Product team and the Brand Standard Manager

REQUIREMENTS

Experience in the fast-casual/fast-food sector or in managing brand standards and customer experience

Ability to operate in dynamic and high-intensity operating environments

Strong leadership and communication skills

Attention to detail and ability to manage complex projects

Excellent ability to work independently and in a team

Proficiency in English and French (written and spoken)

Availability for frequent travel

WHAT WE OFFER

Compensation and classification commensurate with experience

Joining a high-performance team with a global presence

Real opportunities for growth in a successful international company

Discounts and benefits dedicated to Poke House employees

The announcement is aimed at candidates of both sexes (Legislative Decree 198/2006) and people of all ages and nationalities (Directive 2000/78/CE).

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