Broadband Operations Knowledge Specialist

Connect with Eutelsat Be part of a new era in communications, transforming connectivity with Eutelsat – the world’s first GEO-LEO integrated global satellite operator. As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world. With Eutelsat You’ll Get To: - Pioneer the future of Space Technology - Bring connectivity to remote frontiers - Collaborate with customer-centric experts - Embrace cultural diversity in our global team In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space. Why Eutelsat? - Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We are proud that one-third of our executive team and 60% of our board are represented by women. - Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles. - Sustainability at Our Core: At Eutelsat, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space. - Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home. Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology Job Overview: The Broadband Operations Knowledge Specialist is responsible for driving process and data automation to improve operational efficiency, developing scripts and automated testing solutions, and supporting the monitoring of broadband services across LEO and GEO systems. The role manages and evolves technical documentation, integrates troubleshooting and escalation flows with ITSM and monitoring tools, and acts as a Level 3 reference for ISO-related documentation compliance. It also analyzes operational KPIs to identify recurring issues, proposes improvements, contributes to tooling and reporting enhancements, and ensures that operational reports and related work instructions (e.g., Tableau) remain accurate, effective, and up to date. What You'll Do: - Design and implement automated workflows to optimize operational processes. - Perform post-analysis of operational data to identify trends and improve efficiency. - Develop and maintain end-to-end automated testing frameworks for system validation. - Create and utilize scripts for advanced data analysis and reporting. - Provide support to the management and monitoring of broadband services on LEO and GEO satellite platforms. - Support operational teams in maintaining service continuity and addressing issues through automation. - Collaborate with cross-functional teams to integrate automation solutions into existing systems What You'll Need: - Bachelor’s or Master’s Degree in STEM subjects, preferably related to Telecommunications, with 2-3 years of experience in technical writing or operations management - Strong analytical skills with the ability to perform post-analysis and identify optimization opportunities. - Good understanding of Incident, Event, Problem and Change Management processes, with a view on the ITIL practices - Familiarity and experience with ITSM, business intelligence, cooperation/documentation tools, (e.g. Atlassian Confluence, Jira, Tableau, ServiceNow), and with standard business software (e.g. MS Office suite) - Knowledge in automation of operational processes and end-to-end testing frameworks is an asset. - Proficiency in scripting languages (e.g., Python, Bash) for data analysis and automation tasks. Strong interpersonal communication skills - Experience in team coordination is an asset - Basic knowledge of UNIX Systems is a plus - Basic knowledge of DBMS is a plus - Knowledge of satellite operations (LEO and GEO) and monitoring tools is highly desirable - Excellent English and Italian languages written and oral skills. French is a plus Where You'll Be: Turin, Italy