Client Service

1 settimana fa

Bologna, Italia Altro A tempo pieno

JOB FUNCTIONS

Prepare documentation dock receipts bills of lading export declarations.

File SEDs (Shippers Export Declarations)

Track and trace cargo as necessary to insure proper movement and delivery.

Provide accounting department with proper and correct billing information.

Communicate with clients regarding disposition of Freight (i.e. tracking & tracing routing & dispatching and rate quotations).

Communicate with vendors / suppliers regarding shipment dispatch routing pricing and rates.

Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.

Seek the most profitable mode of shipment yet meet clients requirement for the movement of freight.

Other duties as assigned.

PHYSICAL REQUIREMENTS
Position may require extended periods of sitting computer use standing and walking. Some light lifting may be required in some instances

OTHER SKILLS / ABILITIES

Knowledge of the Import / Export industry preferred.

Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.

The ability to work in a fast-paced environment.

Must be career-oriented hard-working quick learner and have excellent recall for past events / situations / numbers.

Strong knowledge of personal computers Education and Experience

Able to be proactive in providing quality client service and to handle pressure and responsibility in a fast pace environment in a timely and affective manner.

Good client service skill and ability to handle dual tasks.

EDUCATION AND EXPERIENCE

High School Diploma or GED required.

Two to three years related experience

At least one year industry experience preferred.

CERTIFICATIONS AND LICENSES

Professional certification may be required in some areas.

Key Skills

Customer Service

Client Expectations

Client Requirements

Client Support

Action Plans

Issue Resolution

Account Management

Client Relationships

Service Delivery

Client Service

Client Satisfaction

Client Management

Procedures

Service Level Agreements

New Clients

Employment Type
Full-Time

Department / Functional Area
Client Services

Vacancy
1

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