Client Service

2 settimane fa

BOLOGNA, Italia . Crane Worldwide Logistics. A tempo pieno

JOB FUNCTIONSPrepare documentation dock receipts bills of lading export declarations.File SEDs (Shippers Export Declarations)Track and trace cargo as necessary to insure proper movement and delivery.Provide accounting department with proper and correct billing information.Communicate with clients regarding disposition of Freight (i.e. tracking & tracing routing & dispatching and rate quotations).Communicate with vendors / suppliers regarding shipment dispatch routing pricing and rates.Communicate & correspond with other Company branches and agents for client satisfaction and ensure excellent service execution.Seek the most profitable mode of shipment yet meet clients requirement for the movement of freight.Other duties as assigned.PHYSICAL REQUIREMENTSPosition may require extended periods of sitting computer use standing and walking.Some light lifting may be required in some instancesOTHER SKILLS / ABILITIESKnowledge of the Import / Export industry preferred.Interpersonal skills necessary to communicate (verbally and intuitively) effectively with both clients and internal personnel.The ability to work in a fast-paced environment.Must be career-oriented hard-working quick learner and have excellent recall for past events / situations / numbers.Strong knowledge of personal computers Education and ExperienceAble to be proactive in providing quality client service and to handle pressure and responsibility in a fast pace environment in a timely and affective manner.Good client service skill and ability to handle dual tasks.EDUCATION AND EXPERIENCEHigh School Diploma or GED required.Two to three years related experienceAt least one year industry experience preferred.CERTIFICATIONS AND LICENSESProfessional certification may be required in some areas.Key SkillsCustomer ServiceClient ExpectationsClient RequirementsClient SupportAction PlansIssue ResolutionAccount ManagementClient RelationshipsService DeliveryClient ServiceClient SatisfactionClient ManagementProceduresService Level AgreementsNew ClientsEmployment TypeFull-TimeDepartment / Functional AreaClient ServicesVacancy1#J-*****-Ljbffr

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    Bologna, Italia . Crane Worldwide Logistics. A tempo pieno

    JOB FUNCTIONS Prepare documentation dock receipts bills of lading export declarations. File SEDs (Shippers Export Declarations) Track and trace cargo as necessary to insure proper movement and delivery. Provide accounting department with proper and correct billing information. Communicate with clients regarding disposition of Freight (i.e. tracking & tracing...

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