Customer Success Manager
5 giorni fa
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Bulgaria.
This role offers an exciting opportunity to act as the primary point of contact for B2B clients, ensuring they achieve success and satisfaction with their platform experience. You will manage the full customer lifecycle—from onboarding and activation to expansion and renewal—while collaborating with cross-functional teams to drive adoption, optimize processes, and align platform capabilities with client goals. The position allows for remote work, supporting clients across EMEA, and provides the chance to be a trusted advisor, influence product strategy, and contribute to business growth in a dynamic fintech environment.
Accountabilities
- Serve as the main point of contact for B2B/enterprise customers, building and maintaining strong, long-term relationships
- Ensure customer satisfaction, retention, and measurable success outcomes throughout the customer lifecycle
- Manage escalations with empathy, identifying and mitigating risks proactively
- Drive adoption of platform features and disseminate best practices to clients
- Collaborate with Product, Sales, and Operations teams to champion partner needs and influence roadmap priorities
- Provide executive reporting, including QBRs, aligning customer goals to platform outcomes
- Develop and execute strategies for optimizing customer experience and achieving shared business objectives
Requirements
- 4–6 years of experience in a customer success or client-facing role managing relationships
- Experience in SaaS, APIs, or fintech platforms, ideally within broker-dealer or financial services
- Strong communication skills and ability to work remotely and independently across EMEA hours
- Proven ability to manage customers of varying sizes and understand their business priorities
- Problem-solving mindset, adaptability, and willingness to collaborate across teams
- Passion for enabling access to financial services and contributing to client success
- Nice-to-have: startup experience, exposure to international B2B clients, or familiarity with broker-dealer operations
Benefits
- Competitive salary and stock options
- Health benefits package
- Home-office setup allowance (one-time USD $500) and monthly stipend (USD $150 via Brex Card)
- Opportunities to work remotely and flexibly
- Dynamic, high-growth environment with learning and development opportunities
- Supportive team culture that values ownership, transparency, and collaboration
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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