Contact Center Agent

1 settimana fa

Melilli, Italia enfinitec A tempo pieno

JOB PURPOSE

Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.

WORK -SITE: Siracusa

KEY RESPONSIBILITIES

- Professional telephone and written customer support for hardware and software problems
- Provide customers with product and service information
- Notification of repair status
- Enter the corresponding data in the customer database, update existing customer information
- Ensures accurate and timely reports management (document all call information)
- Research required information using available resources
- Identify and escalate priority issues
- Root calls to appropriate resources
- Able to quickly build relationships, understand underlying issues and respond appropriately
- Able to diffuse conflict and manage tense situations professionally and calmly
- Able to operate effectively in a fast paced and emotionally charged environment

INTERFACE (CUSTOMERS AND SUPPLIERS)

Internal: Contact Center Supervisor and Agents.

Close cooperation with all the colleagues of Service organization

External: Final Customers

SKILLS & COMPETENCIES

- Good communication skills and technical understanding
- Customer Orientation
- Analysis and quality
- Teamwork
- Enjoying telephoning
- Flexible
- Dynamic and positive attitude
- Basic Microsoft Office skills

LANGUAGES

- Italian and French: fluent, spoken and written
- Plus: other languages

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    Melilli, Italia enfinitec A tempo pieno

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    Melilli, Italia enfinitec A tempo pieno

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