Contact center agent
6 giorni fa
JOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide customers with product and service informationNotification of repair statusEnter the corresponding data in the customer database, update existing customer informationEnsures accurate and timely reports management (document all call information)Research required information using available resourcesIdentify and escalate priority issuesRoot calls to appropriate resourcesAble to quickly build relationships, understand underlying issues and respond appropriatelyAble to diffuse conflict and manage tense situations professionally and calmlyAble to operate effectively in a fast paced and emotionally charged environment INTERFACE (CUSTOMERS AND SUPPLIERS)Internal: Contact Center Supervisor and Agents.Close cooperation with all the colleagues of Service organizationExternal: Final CustomersSKILLS & COMPETENCIESGood communication skills and technical understandingCustomer OrientationAnalysis and qualityTeamworkEnjoying telephoningFlexibleDynamic and positive attitudeBasic Microsoft Office skills LANGUAGESItalian and French: fluent, spoken and writtenPlus: other languages
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Contact Center Agent
6 giorni fa
melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints. WORK -SITE: Siracusa KEY RESPONSIBILITIES Professional telephone and written customer support for hardware and software problems Provide...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints. WORK -SITE: Siracusa KEY RESPONSIBILITIES - Professional telephone and written customer support for hardware and software problems -...
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Contact Center Agent
6 giorni fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems - Provide...
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Contact Center Agent
6 giorni fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems- Provide...
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Contact Center Agent...
7 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards.Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems- Provide...
