Contact Center Agent
6 giorni fa
JOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems - Provide customers with product and service information - Notification of repair status - Enter the corresponding data in the customer database, update existing customer information - Ensures accurate and timely reports management (document all call information) - Research required information using available resources - Identify and escalate priority issues - Root calls to appropriate resources - Able to quickly build relationships, understand underlying issues and respond appropriately - Able to diffuse conflict and manage tense situations professionally and calmly - Able to operate effectively in a fast paced and emotionally charged environmentINTERFACE (CUSTOMERS AND SUPPLIERS)Internal: Contact Center Supervisor and Agents.Close cooperation with all the colleagues of Service organizationExternal: Final CustomersSKILLS & COMPETENCIES- Good communication skills and technical understanding - Customer Orientation - Analysis and quality - Teamwork - Enjoying telephoning - Flexible - Dynamic and positive attitude - Basic Microsoft Office skillsLANGUAGES- Italian and French: fluent, spoken and written - Plus: other languages
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact Center Agent
6 giorni fa
melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact Center Agent...
7 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards.Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems- Provide...
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Contact Center Agent
7 giorni fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints. WORK -SITE: Siracusa KEY RESPONSIBILITIES Professional telephone and written customer support for hardware and software problems Provide...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints. WORK -SITE: Siracusa KEY RESPONSIBILITIES - Professional telephone and written customer support for hardware and software problems -...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints. WORK -SITE: Siracusa KEY RESPONSIBILITIES Professional telephone and written customer support for hardware and software problems Provide...
