Contact Center Agent
6 giorni fa
JOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems- Provide customers with product and service information- Notification of repair status- Enter the corresponding data in the customer database, update existing customer information- Ensures accurate and timely reports management (document all call information)- Research required information using available resources- Identify and escalate priority issues- Root calls to appropriate resources- Able to quickly build relationships, understand underlying issues and respond appropriately- Able to diffuse conflict and manage tense situations professionally and calmly- Able to operate effectively in a fast paced and emotionally charged environmentINTERFACE (CUSTOMERS AND SUPPLIERS)Internal: Contact Center Supervisor and Agents.Close cooperation with all the colleagues of Service organizationExternal: Final CustomersSKILLS & COMPETENCIES- Good communication skills and technical understanding- Customer Orientation- Analysis and quality- Teamwork- Enjoying telephoning- Flexible- Dynamic and positive attitude- Basic Microsoft Office skillsLANGUAGES- Italian and French: fluent, spoken and written- Plus: other languages
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Contact Center Agent
6 giorni fa
melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact center agent
6 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIESProfessional telephone and written customer support for hardware and software problemsProvide...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints. WORK -SITE: Siracusa KEY RESPONSIBILITIES Professional telephone and written customer support for hardware and software problems Provide...
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Contact Center Agent
1 settimana fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints. WORK -SITE: Siracusa KEY RESPONSIBILITIES - Professional telephone and written customer support for hardware and software problems -...
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Contact Center Agent
6 giorni fa
Melilli, Italia enfinitec A tempo pienoJOB PURPOSEProvides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards. Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems - Provide...
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Contact Center Agent...
7 giorni fa
Melilli, Italia Enfinitec A tempo pienoJOB PURPOSE Provides timely responses to customer inquiries by telephone, email and/or by chat in an outbound service center consistent with service and quality standards.Troubleshoots and resolves customer complaints.WORK -SITE: SiracusaKEY RESPONSIBILITIES- Professional telephone and written customer support for hardware and software problems- Provide...
