Vice President of Professional Services

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President of Professional Services in Italy.

This role is responsible for building and scaling a high-performing Professional Services organization that drives customer adoption, accelerates time-to-value, and supports long-term retention in a SaaS environment. You will define service strategy, design repeatable delivery models, and ensure successful implementations, integrations, and migrations. Partnering closely with Product, Sales, and Customer Success teams, you will influence roadmaps, optimize operational processes, and balance standardization with customer‑specific needs. You will also oversee financial performance, team development, and cross‑functional alignment, ensuring that Professional Services becomes a key enabler of growth and customer success. This position offers the opportunity to lead at a strategic level, shaping the service experience for enterprise and carrier‑grade clients while fostering a culture of operational excellence.

Accountabilities

• Define and execute the Professional Services strategy to support a SaaS, subscription‑first business model.
• Design scalable, repeatable service offerings that prioritize standardization, configurability, and reuse.
• Own end‑to‑end delivery of implementations, integrations, migrations, and upgrades, ensuring quality, predictability, and customer satisfaction.
• Partner with Product to influence roadmap decisions that reduce implementation complexity and accelerate adoption.
• Manage the Professional Services P&L, ensuring profitability, gross margin, and cost‑effective resource utilization.
• Act as an executive sponsor for strategic accounts and complex implementations to drive adoption and expansion.
• Lead and develop a team of implementation consultants, solution architects, and engineers, fostering accountability and growth.
• Collaborate across Product, Sales, Customer Success, Finance, and Legal to align go‑to‑market strategies and delivery processes.

Requirements

• 10–15+ years of experience in Professional Services or Consulting leadership, ideally within SaaS or telecom‑adjacent software companies.
• Proven experience scaling Professional Services in subscription‑based business models.
• Deep understanding of telecom SaaS platforms, such as OSS/BSS, CPaaS, billing, provisioning, or network automation.
• Demonstrated ownership of services P&L with strong margin management.
• Experience balancing standardized service delivery with customer‑specific needs in enterprise deployments.
• Executive‑level customer presence and experience managing enterprise and carrier‑grade client relationships.
• Strong leadership, strategic thinking, and cross‑functional collaboration skills.
• MBA or equivalent advanced degree is a plus.

Benefits

• Flexible remote work with hybrid options.
• Competitive salary range: $222,700 - $247,400 USD (US) or $221,900 - $246,500 CAD (Canada).
• Generous Paid Time Off and parental/maternity leave policies.
• Comprehensive health coverage including Medical, Dental, Vision, and Prescription benefits.
• 401(k) retirement plan with employer match (US) and support for financial wellness.
• Professional development and continuing education support.
• Wellness benefits and home office setup allowance.
• Collaborative, innovative culture with opportunities to influence strategic service delivery.

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

Data Privacy Notice

By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre‑contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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