IT End User Technical Support Specialist

3 settimane fa


Italia aizoOn Technology Consulting A tempo pieno

aizoOn, società di consulenza tecnologica di innovazione, indipendente, che opera a livello globale ricerca un / una IT End User Technical Support Specialist.

Il / La candidato / a verrà inserito / a nella divisione IT della Divisione di mercato Industrial Goods & Communications ed opererà per un importante cliente multinazionale.

Si occuperà di:

- Governance del servizio End User Service, tra cui verifica KPI/SLA e backlog tickets,

gestione priorità, guida verso le problematiche e dubbi rilevati dal provider esterno,

sollecito utenti, ecc.

- Gestione utenti e loro problematiche specifiche

PROFILO

- Laurea in discipline tecnico-scientifiche
- Circa 3-4 anni di esperienza nella gestione del supporto agli utenti in ambito End User Service
- Ottima conoscenza della lingua inglese compresa, scritta e parlata (minimo B2)
- Spiccate capacità organizzative e relazionali

COMPETENZE TECNICHE

- Consolidata esperienza nell'utilizzo di strumenti di ticketing
- Consolidato background IT
- Esperienza nella risoluzione di problematiche client e mobile
- Conoscenza dei principi ITIL

The job search refers to candidates of both genders


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