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Director of Studies Milano

4 settimane fa

Milano, Italia Altro A tempo pieno

2 days ago Be among the first 25 applicants

Wall Street English is a global leader in English education, helping people transform their lives and careers for over 50 years. With cutting-edge digital tools and a proven learning method, we deliver a unique blend of online and in-person teaching across our worldwide network. We’re bold, curious, supportive, and progress-oriented — and every team member plays a part in helping our students go further. Join us and be part of a mission that truly makes a difference.

Your Role
Are you a passionate ELT professional ready to take the next step in your career? We're looking for a driven and dynamic

Service Manager

to lead our educational team and ensure students receive an outstanding learning experience from start to finish.

In this key leadership role, you'll be responsible for the academic success, satisfaction, and engagement of our students, while managing and motivating a high‑performing service team.

What You’ll Do

Recruit, train, and develop a team of teachers and didactic staff

Deliver and uphold academic quality by implementing and maintaining Standard Operating Procedures

Teach classes in line with the Wall Street English Method

Drive internal revenue growth through high‑quality service and student retention

Oversee the daily operations of the service department to ensure a seamless learning journey

Who You Are

Native‑level or bilingual English speaker

University degree holder

CELTA or equivalent ELT certification

2+ years of teaching experience (WSE experience a plus)

Excellent command of Italian (spoken and written)

Experience in team management, with a background in sales or customer service also considered an asset

What We Offer

Full‑time contract

A comprehensive training program at onboarding and throughout your career

The opportunity to make a meaningful impact on students’ success

A dynamic, international work environment with a collaborative team culture

I candidati interessati possono inviare la propria candidatura, con l’autorizzazione al trattamento dei dati personali ai sensi dell’art. 13 del Regolamento UE 2016/679 e dichiarano di aver preso visione dell’informativa pubblicata sul sito www.wallstreetenglish.it sezione lavora con noi.

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