Technician on 3D Printers

1 settimana fa

Roma, Italia Altro A tempo pieno

SERVICE TECHNICIAN
Permanent, full‑time position based in Thiene, Veneto region, Italy. Hands‑on role supporting advanced industrial 3D printing systems. Strong mix of technical depth, customer interaction and international exposure. Suitable for both early‑career and experienced technical professionals. Up to 30% travel.

THE ROLE
You will join a well‑established additive manufacturing company that designs and supports high‑precision industrial 3D printing systems used by customers internationally. The business has a strong engineering focus and works closely with its customers to ensure reliable, long‑term system performance.

As a Post‑Sales Technician / After‑Sales Engineer, you will support customers once systems are installed, providing remote and on‑site technical assistance across hardware, electronics and software. You will be a key point of contact for troubleshooting, machine start‑up and customer training, helping customers get consistent and dependable results from their equipment.

For junior profiles, this role offers structured exposure to complex hardware, electronics, software and customer environments, with the opportunity to build deep expertise in industrial 3D printing.

For experienced engineers, it offers autonomy, technical ownership, international customer engagement and the chance to influence service quality and diagnostic processes.

KEY RESPONSIBILITIES

Provide remote and on‑site technical support to customers

Diagnose and resolve issues across electronics, hardware, software and system performance

Act as a first point of contact for customer technical queries via phone, email and digital channels

Support machine installation, commissioning, start‑up and customer training

Accurately document cases and actions using a CRM system

Collaborate closely with internal engineering and service teams to resolve complex issues

Travel to customer sites in Italy and internationally when required

Contribute to the continuous improvement of diagnostic tools, processes and customer experience

EXPERIENCE & SKILLS

Technical background in mechanics, mechatronics, electronics or similar

Experience in technical support, field service, commissioning or troubleshooting

Ability to analyse faults and work methodically toward solutions

Confidence working with hardware and software systemsAbility to read electrical schematics and mechanical exploded drawings

Strong communication skills and a customer‑focused mindset

Comfortable working in a team‑oriented, fast‑paced technical environment

Willingness to travel when required

Organised, precise and quality‑driven in your work

Less experience but strong technical foundations and motivation to learn are absolutely welcome.

QUALIFICATIONS

Diploma or Degree in Mechanics, Mechatronics, Electronics or a related technical discipline

Italian and English, spoken and written

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