Guest Services Assistant

JUNIOR CONCIERGE

San Clemente Palace Venice – www.Sanclementepalace.It

San Clemente Palace Venice is a majestic five-star luxury resort located on its own private island in the Venetian Lagoon. Set within a remarkable 900-year-old historic complex rich in Renaissance heritage, the resort features beautifully restored monastic buildings, a 12th-century chapel, and nearly six hectares of serene gardens with breathtaking views of Venice.

The property offers 196 elegant rooms and suites, including the largest and most exclusive suite in the city. Contemporary luxury blends seamlessly with historical architecture, highlighted by six-meter-high ceilings, grand staircases, terrazzo floors, silk-covered walls, and Murano glass chandeliers.

With rotating art installations connected to the Venice Biennale, exceptional Italian dining, and the tranquil Longevity Spa—featuring a heated outdoor pool, tennis court, jogging paths, pitch & putt golf course, and a kids’ club—San Clemente Palace Venice delivers an unforgettable guest experience just minutes from St. Mark’s Square by private boat.

Role Description

As Junior Concierge, you will be the first step in delivering the legendary service experience of San Clemente Palace Venice. This entry-level luxury hospitality role supports the Concierge team in providing thoughtful, personalized assistance while creating unforgettable Venetian moments for our international guests.

You will act as a knowledgeable and welcoming point of contact, ensuring every guest interaction reflects the highest standards of service, discretion, and attention to detail.

Your main responsibilities will include

- Warmly welcoming guests and visitors and serving as a primary source of information about the hotel and its facilities

- Providing tailored recommendations for restaurants, cultural events, local attractions, and hidden gems in Venice and the lagoon islands

- Assisting with restaurant reservations, museum tickets, theatre performances, and exclusive guest experiences

- Coordinating private water taxi and airport transfers with precision and attention to detail

- Handling routine guest requests promptly and courteously

- Maintaining accurate records of guest arrangements, preferences, and special requests

- Managing incoming and outgoing guest mail, packages, and deliveries

- Liaising closely with Front Office, Housekeeping, and Food & Beverage teams to ensure a seamless guest journey

- Maintaining the organization and presentation of the Concierge desk and public information areas

- Anticipating guest needs and supporting creative solutions to enhance the guest experience

- Upholding the highest standards of luxury, professionalism, and discretion

What We’re Looking For

- Minimum 6 months of experience in a customer-facing role within a luxury hotel or high-end service environment

- Fluency in Italian and English;
additional languages are a strong advantage

- A genuine passion for Venice, its culture, history, gastronomy, and lifestyle

- Strong organizational skills with the ability to multitask in a fast-paced environment

- Excellent communication and interpersonal abilities

- Proficiency with hotel PMS systems and Microsoft Office

- A polished, professional appearance and demeanour suitable for a five-star environment

Working Conditions

- Based on San Clemente Island, Venice (daily boat transfers required)

- Flexible schedule including weekends, holidays, and peak occupancy periods

What We Offer

- A unique opportunity to begin a career in luxury hospitality at one of Europe’s most iconic resorts

- A workplace immersed in history, art, and culture

- Competitive compensation and benefits package

- Accommodation, meals, uniform, and on-property benefits

- Continuous training, mentoring, and professional development

- A dynamic, international, and supportive team environment

Apply Now

Ready to start your journey in luxury hospitality and create unforgettable guest experiences?

📩 Send your CV to: recruitment@sanclementepalace.it