Guest Assistant Trainee

1 settimana fa

Venezia, Italia Aman A tempo pieno

Join to apply for theGuest Assistant Trainee - Aman Venicerole atAman.2 days ago – Be among the first 25 applicants.Location OverviewJoin our team in Aman Venice.Set in Palazzo Papadopoli, one of the city's eight monumental palazzos on the Grand Canal, Aman Venice embodies all that is sumptuous and sensuous about La Serenissima.Rococo works of art are offset by the contemporary restraint of Jean-Michel Gathy interiors, while private gardens – rare in this floating city – are overlooked by opulent dining venues and spacious suites.Just a short walk away from Piazza San Marco, Aman Venice offers the perfect place from which to explore this romantic city, and to discover the hidden gems of the city while floating away on a traditional gondola.THE POSITIONThe Guest Assistant Trainee supports the Front Office Department in everyday activities.At all times, the employee must display a professional and positive image of the hotel.MAIN DUTIES AND RESPONSIBILITIESWelcome guests with warm or cold washcloths according to season.Check in arriving guests and check out departing guests in a friendly and caring manner according to the Aman Brand promises.Upon check-in escort guests to the room and provide all necessary information about room facilities and amenities.If needed, assist guests in completing the registration cards.Show the hotel common areas and outlets to guests.Accommodate special requests whenever possible.Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle.Support the coordination of room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.Report to Engineering any breakage.Keep themselves informed of product and service as well as the hotel daily and meeting activities.Answer all incoming calls, connect them to the extension required or provide information in an efficient and caring manner.Maintain at any time the neatness of the working area.QUALIFICATIONSFluent in Italian and English, both spoken and written.Any additional language is beneficial.Excellent communication and guest interaction skills and proactive approach.Available to work on shifts and during weekends.BenefitsTicket Restaurant.Seniority LevelInternshipEmployment TypeFull-timeJob FunctionAdministrativeIndustriesHospitalityReferrals increase your chances of interviewing at Aman by 2x.Sign in to set job alerts for "Intern Assistant" roles.We're unlocking community knowledge in a new way.Experts add insights directly into each article, started with the help of AI.#J-*****-Ljbffr

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