Guest Assistant

Aman:
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

**Location**:
This position is located at our property Aman Venice, Italy.

Overview:
AMAN

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
**Invest in individuality** - fostering an environment where each person can push boundaries, take risks and challenge norms.

**Nurture pathfinder spirit** - exploring experiences, opportunities and locations which transform into new exciting ventures.

**Act like owners** - taking the charge, leading by example and an immense sense of pride in their work.

**Celebrate communities** - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.

**Responsibilities**:

- Report to duty punctually wearing the correct uniform, clean and well pressed, and nametag, according to the grooming standards of the hotel.
- Welcome guests with warm or cold washcloths according to season
- Check in the arriving guests and check out the departing guests in a friendly and caring manner according to the standards.
- Upon check in escort guests to the room and provide all necessary information about room facilities and amenities. If needed, assist guests in completing the registration cards.
- Show the hotel common areas and outlets to guests.
- Accommodate special requests whenever possible.
- Use suggestive selling techniques to sell rooms and to promote other services of the hotel, including Spa and F&B Services.
- Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchange foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant person to handle.
- Deal with guests’ complaints and report them to FOM Manager or Duty Manager.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests. Report to Engineering any breakage.
- Keep themselves informed of product and service as well as the hotel daily and meeting activities.

Qualifications:

- Excellent verbal and written communication skills
- English speaking
- Extensive knowledge of guest service procedures and principles
- Organized with attention to detail
- Proficient in Microsoft Office Suite or related software