Global Field Service Specialist

We're seeking a Global Field Service Specialist – HPGR to support our Global field service group, specializing in HPGR grinding equipment.

Introduction to the Role
The Global Field Service Specialist – HPGR is a technical specialist position in the Global field service group, primarily tasked with supporting the Grinding PL equipment for both Capital Plant and Services. This role requires collaboration with customers, colleagues, and contractors, making quick, accurate decisions related to problem solution and liability.

Main Responsibilities

Prior to arrival at field assignment location, study, plan, and prepare for field work based on the detailed scope of work, drawings, specifications, Metso and customer policies/procedures/rules/regulations, specific instructions, etc.

Provide advisory service during installation, checkout, start‑up, and commissioning to ensure safety and proper equipment and system erection by customer, customer’s sub‑contractor, Metso labour and/or Metso sub‑contractor is in accordance with contract designs and drawing requirements.

Coordinate field activity with the customer, customer’s sub‑contractor, Metso labor and/or Metso sub‑contractor to maintain the specified schedule.

Make mechanical and process measurements and collect historical data on the equipment operation.

When appropriate, make recommendations to improve operational methods and/or efficiency.

Troubleshoot mechanical problems and advise on corrective action and repairs.

Keep the Project Manager, Field Service Manager and Engineering team up to date daily as necessary on‑site progress, problems & delays.

Keep accurate records regarding job progress, delays, problems, deliveries, changes, extras, and engineering and fabrication errors.

Write, and timely submit, accurate, detailed technical reports of completed projects for submission to the customer and internal departments outlining the summary of the job, problems encountered, action(s) taken, future recommendations, and daily log.

Submit internal daily construction reports covering activity at the jobsite.

Document all job delays and their cause and ensure client comprehends and signs the documentation.

Communications with the client to ensure satisfaction with job progress and quality.

Insure client issues proper documentation for extra work and changes.

Ensure client signs time verification sheets for Metso and Metso subcontractor personnel prior to leaving site.

Ensure sub‑contractors verify problems and provide proposals for re‑work and extra work.

Perform training of the client’s personnel in mechanical and/or electrical maintenance of the equipment.

Assist in the marketing of field service, retrofits, and spare parts.

Timely submission of accurate expense reports according to Metso travel policies and procedures.

Work in liaison with the various technical support staff within the Metso organization.

Recommend operating and maintenance procedures to insure proper function of equipment.

Train customer staff in proper methods to operate, maintain and repair the equipment.

Visit customers with the sales force to develop and grow service business opportunities.

When appropriate, deliver technical seminars to plant personnel in safely performing maintenance, repairs, and upgrade work.

Train other Metso Field Service Engineers and Field Service Technicians in the safe and proper methods and procedures to maintain and repair Metso equipment.

Performs other duties as assigned by the Field Service Manager and/or General Manager of Field Service.

Essential Qualifications & Skills

Associate degree, diploma or similar in engineering or relevant field experience of 5+ years including millwright certification, automation, instrumentation, process, electrical or welding background etc.

3+ years of experience in sitework.

Installation and mechanical commissioning of HPGR grinding equipment.

Ability to obtain international driver’s licence.

Valid passport.

Excellent problem‑solving skills.

Excellent negotiation and persuasive skills.

Excellent communication and interpersonal skills.

Excellent written & verbal English skills (essential).

Desirable

Previous experience in HPGR equipment and systems.

Strong mechanical knowledge of associated pyro processes and procedures.

What’s in it for you

Extensive learning opportunities – ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.

Wellbeing and safety – benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well‑being services, and engagement surveys.

Annual bonus – global incentive programs tied to business and performance targets.

Hybrid working possibilities – flexible work environment while encouraging in‑person collaboration.

Worldwide support – network of peers across the world.

A thriving culture – inclusive, courageous, compelling and caring environment.

Safety first – physical and mental health priority.

Competitive base salary with annual incentive program.

Additional annual leave benefit – increased entitlement with each year at Metso.

Gender neutral parental leave – 18 weeks paid in full.

Paid volunteer leave.

Comprehensive medical benefits including discounted private health insurance for employees and immediate family.

Novated lease benefit.

Leisure benefits – discounted car rental and accommodation for global travel.

Get in Touch
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Equal Opportunity Statement
Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

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