Sr Sales Manager

Job ID: 3037381 | Amazon Web Services, Inc.

Application deadline: Jan 28, 2026

Amazon Web Services (AWS) is the pioneer and widely recognized leader in Cloud Computing. Our web services provide IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start‑ups to leading web companies and Global 500 companies in industries such as financial services, pharmaceuticals, and high technology.

We’re looking for an accomplished Sales Leader deeply familiar with Contact Center as a Service and generative AI, to lead the CXE business (Amazon Connect) for the central US. The successful candidate will have overachieved throughout their career and built strong, deep relationships with F1000 and/or G2000 organizations. This leader will have a broad role – part market maker, part operator and part general manager – and will build a strategy focused on outcome‑based selling, winning new customer segments and growing existing customer segments for the long term.

Key Job Responsibilities

- Drive strategic workloads to deepen business and technical relationships with customers and partners.

- Develop a high‑performing team of sales experts and build mechanisms to enable the field organization to drive day‑to‑day interactions that identify prospects for long‑term business opportunities.

- Focus on incubating new AWS Productivity Applications services, scaling existing AWS services, delivering workload/solution‑specific domain expertise to the broader field organization, and developing repeatable, packaged solutions to solve customer challenges.

- Act as the voice of the customer; analyze key customer insights from business drivers, market trends, customer feedback and operating metrics to influence product teams.

- Establish clear goals for the team, including quotas, and ensure the team manages opportunities effectively throughout the sales cycle with good pipeline hygiene.

- Plan and allocate resources to meet goals and quotas.

LOCATIONS: Preference for Austin, TX, Chicago, IL, Atlanta, GA, New York, NY

Basic Qualifications

- Bachelor’s degree

- 5+ years of sales/sales management in infrastructure or cloud technology leading a direct or indirect account team and experience leading leaders with proven results

- Leadership experience in a customer‑facing role in the CX/VDI technology industry

Preferred Qualifications

- Exceptional people‑management skills; able to inspire and foster the right behaviors in others through leading by example (Player/Coach)

- Ability to motivate, encourage and coach others to develop strong relationship building and sales skills

- Experience working with new product/service development teams and their outbound functions

- Track record of building rapport with senior customer executives (e.g. CEO, CIO, CTO)

- Experience and success in negotiating complex deals with customers and partners

- Experience carrying quotas, while consistently exceeding them by doing the right thing for customers

- Strong CX background with history of growing a Contact Center, VDI, or Unified Communications business

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The base salary range for this position is listed below. For salaried roles, your Amazon package will include listed sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at Amazon Benefits.

Colorado $187,000 - $252,900 annually

National $187,000 - $278,200 annually

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