Customer Success Manager – Southern Europe
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- Manage existing accounts, ensuring customer success and perceived value of AVEVA software set
- Onboarding: establish relationships and educate customers on AVEVA resources and services
- Deployment: define architecture and manage Services budget
- Adoption: understand customer’s business, define Success Plan, and drive adoption for strategic AVEVA software
- Expansion: identify new business opportunities and team up with Sales to generate revenue Requirements
- 5+ years’ experience in similar roles
- Strong verbal and written communication skills
- Strong presentation skills on AVEVA core technologies or similar products
- Ability to work well with cross-function and geographically distributed teams
- Strong multi-tasking ability with a keen sense of prioritization
- Strong relationship management and organizational skills
- Experience with project and program management methodology and techniques
- 'Out-of-the-box' thinking for customer solutions
- Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday
- Language requirement(s): Italian/French/Spanish, English Core Competencies Demonstrates expertise in account management, customer success, and strategic adoption of AVEVA software solutions. Proficient in relationship management, project management methodologies, and effective communication across diverse teams. Highest-signal resume keywords
- Account Management
- Customer Success
- Project Management Methodology
- AVEVA Core Technologies
- CRM Systems ATS Optimization Keywords Hard Skills
- Project Management
- Program Management
- Customer Onboarding
- Success Plan Development
- Business Opportunity Identification Soft Skills
- Strong Communication Skills
- Presentation Skills
- Relationship Management
- Organizational Skills
- Multi-tasking Ability Industry Keywords
- Customer Adoption
- Customer Solutions
- Cross-Functional Teams
- Geographically Distributed Teams
- Strategic Software Deployment Tools & Technologies
- CRM Systems
- Office 365
- SharePoint
- PowerBI
- Salesforce
- Workday
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