Customer Success Manager – Southern Europe
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- Manage existing accounts, ensuring customer success and perceived value of AVEVA software set
- Onboarding: establish relationships and educate customers on AVEVA resources and services
- Deployment: define architecture and manage Services budget
- Adoption: understand customer’s business, define Success Plan, and drive adoption for strategic AVEVA software
- Expansion: identify new business opportunities and team up with Sales to generate revenue
- 5+ years’ experience in similar roles
- Strong verbal and written communication skills
- Strong presentation skills on AVEVA core technologies or similar products
- Ability to work well with cross-function and geographically distributed teams
- Strong multi-tasking ability with a keen sense of prioritization
- Strong relationship management and organizational skills
- Experience with project and program management methodology and techniques
- 'Out-of-the-box' thinking for customer solutions
- Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday
- Language requirement(s): Italian/French/Spanish, English
Demonstrates expertise in account management, customer success, and strategic adoption of AVEVA software solutions. Proficient in relationship management, project management methodologies, and effective communication across diverse teams.
Highest-signal resume keywords- Account Management
- Customer Success
- Project Management Methodology
- AVEVA Core Technologies
- CRM Systems
- Project Management
- Program Management
- Customer Onboarding
- Success Plan Development
- Business Opportunity Identification
- Strong Communication Skills
- Presentation Skills
- Relationship Management
- Organizational Skills
- Multi-tasking Ability
- Customer Adoption
- Customer Solutions
- Cross-Functional Teams
- Geographically Distributed Teams
- Strategic Software Deployment
- CRM Systems
- Office 365
- SharePoint
- PowerBI
- Salesforce
- Workday
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