Sales & Customer Service Operations Assistant
1 settimana fa
KEY RESPONSIBILITIES
Customer Support & Engagement
- Serve as the first point of contact for internal customers (direct boutiques, sales teams) and commercial partners.
- Respond promptly to inquiries via phone, email, and in-person.
- Foster long-term relationships with direct boutiques and commercial partners by anticipating their needs and exceeding expectations.
Workflows
- Coordinated by the Manager, active participation in the implementation of workflows, procedures and reports.
- Collaboration in the systematic input of statistical data in the system and the output of requested analyses and reports.
Sales & After-sales
- Operational management of Retail and Wholesale orders: entry, processing, and customer order confirmations.
- Operational management of commercial communications to clients.
- Operational management of special orders.
- Support in preparing inventories for events.
- Handling customer repair requests.
- Interface with final customers for their online inquiries.
- Operational management of HQ’s safe and logistic of jewels shipments.
- Operational management of sales support materials’ shipments.
Problem Resolution
- Address customer concerns with empathy, professionalism, and creative problem-solving.
- Collaborate with internal teams, to resolve issues efficiently.
Brand Ambassador
- Uphold Vhernier’s brand values and aesthetic in all customer interactions.
- Contribute to the enhancement of customer loyalty
JOB PROFILE
- Previous experience in a Sales&Customer Service Operations role, and in the luxury industry, will be a plus
- Excellent communication skills in Italian & English, an additional language will be considered a plus.
- Knowledge of the MS Office tools (Outlook, Excel, Word, PowerPoint).
- Ability to set priorities.
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
- Proactivity.
- Strong sense of responsibility and ethical approach to work.
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