Brand & Operations Support Intern
4 giorni fa
Location: Milan, Italy
Type: Paid internship (full time)
Duration: February 1st – October 30th (9 months)
Company Description
We are a dynamic real estate and hospitality company focused on delivering exceptional experiences to our clients through innovative property management and tailored services. We are seeking a motivated intern to support our team in brand communication activities & on-field and off-field operations.
Role Description
This is a hands-on role offering exposure to multiple facets of property management, brand communications, and customer experience. The ideal candidate is proactive, organized, and eager to learn in a fast-paced environment.
Key Responsibilities
Client Acquisition & Sales Support:
- Posting available property listings on various platforms.
- Conducting online and physical property viewings.
- Supporting contract renewals and managing unit availability.
- Assisting the photographer with photoshootings and staging activities for new units.
- Assisting with other services for new tenants (e.g., Fiscal Codes, permit of stays, ATM cards).
- Preparing Welcome Kits and assisting with check-ins.
Marketing & Communications Support:
- Providing support during event preparation and execution.
- Assisting with content production and editing for social media and other channels.
Property & Operations:
- Supporting activities to make new units ready, including inventory management.
- Creating new Manual Guides and updating existing ones as changes occur.
- Assisting with bureaucratic and administrative tasks (contracts and papers) required to prepare a unit for rental.
- Performing check-out and pre check-in activities.
Customer Care Support:
- Assisting with general customer care (maintenance, administration, etc.).
- Collecting and managing surveys, feedback, and reviews.
Qualifications
Required
- Student or recent graduate in Hospitality, Tourism, Communication, Marketing or related fields.
- Fluent in English
- Strong organizational and multitasking skills
- Excellent verbal and written communication skills
- Proactive, flexible, and able to work independently
- Interest in real estate, property management, operations and customer experience
Preferred
- Knowledge of other languages: Italian (any other language is a plus, considering that we work with international students from all around the world)
- Flexible schedule
- Familiarity with social media platforms and basic content creation is a plus
What we offer
- Hands-on experience across sales, marketing, and operations
- Exposure to a dynamic, fast-paced work environment
- Mentorship and professional growth opportunities
- Possibility of full-time employment after successful completion of the internship
- Engagement in networking events and company meet-ups with the broader RooFers community.
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