Maintenance Support Specialist

1 settimana fa

Bardi, Emilia-Romagna, Italia Lhh A tempo pieno

About the Role:

Lhh is seeking a skilled Maintenance Support Agent to join our innovative team. As a key member of our maintenance operations, you will play a crucial role in ensuring the high performance of our locker network and rapid resolution of any issues.

Responsibilities:

  • Execute routine maintenance and repairs on smart locker systems to ensure optimal performance.
  • Troubleshoot and resolve technical issues, providing on-site and remote support.
  • Maintain detailed records of maintenance activities, repairs, and parts inventory.
  • Conduct inspections and testing of equipment to identify and address potential issues before they escalate.
  • Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan.
  • Provide technical training and support to clients to ensure proper use and maintenance of the lockers.
  • Assist in the development and documentation of maintenance procedures and best practices.
  • Execute technical site visits (surveys) prior to installation to technically evaluate the eligibility of the location and assess adaptation requirements.

Requirements:

  • Minimum 5 years of experience working in a similar role, ideally with experience in maintaining products with network effects.
  • Previous experience as a technician would be a plus.
  • Technical diploma or equivalent technical vocational training.
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues.
  • Good analytics skills required to perform data analytics and reporting tasks.
  • Proficiency in Italian and English, with good communication skills.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Experience in coordinating with contractors and managing maintenance projects.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team, with a proactive and flexible approach.

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