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Operations Manager

2 mesi fa

Calderara di Reno, Emilia-Romagna, Italia Amazon Italia Transport Srl A tempo pieno
About the Role

As an Area/Shift Manager at Amazon Italia Transport Srl, you will be responsible for leading a large and diverse team to ensure the smooth operation of our logistics operations.

In this hands-on role, you will gain experience in managing a team, analyzing data, and implementing corrective actions to improve productivity and quality.

You will work closely with your colleagues to address challenges and implement process improvements to optimize work and improve customer service.

Key Responsibilities:

  • Promote a culture of safety and wellbeing
  • Analyze and implement corrective actions to ensure quality and productivity are at consistently high levels
  • Support and lead a team, handle administrative work, and build a strong team culture
  • Analyze performance and suggest process improvements to optimize work and improve customer service
  • Collaborate with other managers to standardize shift processes

A Day in the Life:

You will work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site.

You will also monitor and maintain process efficiency. Your days will always include prioritizing routine team management and daily operational tasks, alongside other tasks like individual escalations, process improvement work, and wide-scale operational contingency planning.

As a key part of the operations team, you will work with colleagues in other teams and external partners to ensure we stay on track to meet our customer demands and targets.

This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.

About the Team:

Amazon Italia Transport Srl handles 'last mile' delivery duties in partnership with third-party distribution businesses.

We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers.

Our goal is to make our customers' delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now, and Amazon Restaurants.

There are two sides to what we do.

Our 'under the roof' associates process millions of products for dispatch to our delivery teams.

Our team is people-focused and supportive, particularly as lots of our people work through the night.

We focus mostly on operations, with 24/7 shifts in most of our locations.

Meanwhile, our 'on the road' people work with Amazon Flex - a network of delivery contractors.

Every year, we continually raise the bar for customer experience with new, innovative delivery services.

We look for new ways to overcome industry-wide logistics challenges and new ideas to reduce our carbon footprint, supported by a portfolio of cutting-edge vehicles (including Electric Vehicles) and technology to help us do just that.