Thermal Technical Support Manager
1 giorno fa
We are seeking an experienced Thermal Technical Support Manager to join our dynamic team in Tognana, Italy. As a key member of the EMEA Service team, you will be responsible for ensuring Health and Safety standards are implemented while optimizing technical support and incident resolution practices.
Job Responsibilities- Ensure timely assignment and address technical escalated cases to achieve best-in-class resolution lead time.
- Develop new competencies or technical disciplines as needed to meet service business objectives.
- Support the technical aspects of service offering and contribute to developing new service products.
- Actively manage the lifecycle of the installed base and coordinate warranty cases' technical approval.
- Lead Red and Yellow flag meetings with Quality and Engineering leaders and manage Field Change Notices.
To be successful in this role, you will need:
- A good knowledge and minimum 10 years of experience in the service industry, preferably with companies that have expanded their service strategy from vertical technical services to higher value added service solutions.
- Proven Thermal Management technical experience, also in demanding tech support environments.
- University electric-electronic or mechanical background.
- Strong managerial skills with the ability to work with local and remote organizations from different technical environments.
- Strong Communication skills.
- Fluent English speaker, other languages as Spanish, French or German would be a benefit.
This is an exciting opportunity to join a global leader in the data center and IT infrastructure market. As a Thermal Technical Support Manager, you can expect:
- An estimated salary of €75,000 - €90,000 per annum.
- A competitive benefits package, including health insurance, pension plan, and generous vacation time.
- The opportunity to work with a talented team of professionals and contribute to the company's success.
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