Global Healthcare Operations Coordinator

3 settimane fa


Sant'Antonio Abate, Campania, Italia Leidos A tempo pieno

We are seeking a highly skilled Global Healthcare Operations Coordinator to join our team in Naples, Italy. As a key member of our Leidos team, you will play a critical role in providing Beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency.

About the Role

As a Global Healthcare Operations Coordinator, you will serve as a liaison for the beneficiary population, providing specific services to all eligible beneficiaries including beneficiary education and enrollment designed to assist in operating an integrated healthcare delivery system for all eligible beneficiaries overseas.

Key Responsibilities
  • Verify benefits eligibility and process enrollments, disenrollment, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.
  • Register TRICARE beneficiaries in the MHS Genesis system
  • Perform Primary Care Manager changes, following the Military Treatment Facility guidelines
  • Provide education on resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
  • Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability/disenrollment processes
  • Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement and others
  • Provide basic claims assistance such as providing information on the status of claims
Requirements
  • High school diploma or GED
  • SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
  • US Citizen
  • Eligible for and maintain ADP IT/III clearance access level
  • Three years' cumulative experience in the following areas: U.S. military healthcare delivery system or civilian managed care medical/administrative environment, medical or clinical environment, MHS Genesis or civilian healthcare computer system and in processing medical claims, customer service environment
Benefits

We offer a competitive salary range of $28,600 - $51,700, paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, paid disability leave, and an internal/external referral bonus program that rewards you for knowing and introducing great talent to us.



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