Product Support Specialist
3 settimane fa
About This Role
Warranty Product Support – Compression Technologies & Services is responsible for supporting with both aftermarket parts identification and warranty claim validation roles.
The parts identification support focuses on promoting the aftermarket parts business while preventing field issues due to errors in the order process, minimizing customer equipment downtime.
While the Warranty aspect of the role requires a responsibility for warranty system & claims administration ensuring a constant attention to process improvement & compliance.
Key Responsibilities
- Provide timely and accurate support for compressor products.
- Develop and deliver Distributor training remotely and face to face (occasional travel required).
- Maintain ticket & claims system for all open issues (warranty & parts identification) within SLAs, while using problem solving & analysis to demonstrate areas for improvement (MDI).
- Effectively collaborate with colleagues, Warranty, Technical Support, Engineering, Quality & Sales.
- Resolve application and conversion issues, facilitating parts installation. Investigate and review engineering documentation to support conversions or machine upgrades.
- Use warranty database to develop and issue detailed reports supporting corrective action. Engaging regularly with global stakeholders to ensure we have consistent and best in class processes with cross-functional teams.
- Make technical assessments on warranty claims and decisions to assign defect cost liability.
- Co-ordinate with project management teams concerning; systems, change requests, testing environments & database maintenance.
Required Skills and Experience
- Preferred, four year technical degree (mechanical / electrical),
- Or, applicable trade qualification with relevant technical experience would be sufficient.
What We Offer
- Dynamic international working environment
- Equity Grant program
- Welfare program
- Ticket restaurants
- LinkedIn learning access
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