Customer Experience Optimization Expert
2 settimane fa
Job Description
About Ptp Inc.:
We are a fast-growing company that delivers innovative business solutions to our clients. We are looking for a Customer Experience Analyst who will formulate and apply modeling and other optimization methods to make recommendations to improve our clients' IVR business operations.
Responsibilities:
• Formulate and apply modeling and other optimization methods to improve our clients' IVR business operations.
• Perform a variety of analytical engagements, reporting functions, and presentations.
• Utilize Mandarin skills to listen, read, and analyze the language to improve the client's customers' experience.
• Work with large amounts of data to find trends and areas for improvement based on business and operational goals.
• Drive business and technical requirements to enhance data analysis.
• Apply statistical modeling and/or process optimization to improve processes.
• Monitor the platform daily through automated alerts and reviewing dashboard reports.
• Collaborate with Project Manager and Team Lead to achieve client goals.
Requirements:
Bachelor's degree in Operations Research or Engineering.
24 months of experience in the same or substantially similar position.
Native speaker or otherwise fluent in Mandarin.
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