Compass Office Coordinator

4 settimane fa

Napoli, Campania, Italia Compass A tempo pieno
Compass Agent Experience Coordinator

As a Compass Agent Experience Coordinator, you will be the first point of contact for our customers when they visit one of our Compass offices. Your primary responsibility will be to ensure that the office is running smoothly and that our Compass office standards are being maintained.

Key Responsibilities:
  • Manage the overall appearance and organization of the office, including maintaining supply inventory and escalating facilities issues.
  • Provide first-line support for office-related needs, including welcoming guests, managing mail distribution, and facilitating in-office event setup.
  • Support the adoption of Compass technology and adjacent services by providing customers with 1:1 support.
  • Partner with the National Onboarding team on facilitation of onboarding processes for new customers.
  • Provide basic marketing support, including answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests.
  • Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents.
  • Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
Requirements:
  • 1-2 years of previous experience in customer service, office management, hospitality, or operations.
  • Previous experience in real estate is a plus.
  • Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
  • Great listening skills, connects well with others, and is empathetic of the customer's pain points.
  • A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement.
  • Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
  • Strong verbal communication and presentation skills.
  • Meticulous attention to detail, highly organized.
  • Ability to work in the office during standard operating hours.
  • Ability to lift to 25 lbs.

We are looking for a highly organized and customer-focused individual to join our team as a Compass Agent Experience Coordinator. If you have a passion for creating a positive customer experience and are looking for a challenging and rewarding role, please apply today.

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