Senior IT Infrastructure Specialist

3 settimane fa


Trento, Trentino-Alto Adige, Italia W EXECUTIVE S.R.L. A tempo pieno

W EXECUTIVE S.R.L. Job Posting

We are seeking a highly skilled and experienced Senior Help Desk Expert to join the IT support team at our client, a renowned company in the ropeway systems industry.

Key Responsibilities:

  • Provide advanced technical support to end-users for hardware, software, and network-related issues.
  • Manage and prioritize help desk tickets, ensuring timely and effective resolution of all reported issues.
  • Collaborate with other IT professionals to resolve technical problems and improve support processes.
  • Conduct regular assessments of help desk performance and implement improvements to enhance service delivery.
  • Stay updated with the latest industry trends, technologies, and best practices in IT support.
  • Ensure compliance with company policies, procedures, and security standards.
  • Provide exceptional customer service and maintain positive relationships with end-users.

Qualifications:

  • Preferred bachelor's degree in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of experience in an IT help desk or technical support role.
  • Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
  • Proficiency in troubleshooting hardware, software, and network issues.
  • Experience with help desk software and ticketing systems (e.g., ServiceNow, Zendesk).
  • Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.
  • Proficiency in English is a must.
  • Proficiency in German is a plus.

Work Environment:

  • Guaranteed hybrid working mode (if your residence is more than 40km away from the company's headquarters, a refund can be considered for the overnight stay with two consecutive days in the office).
  • Multicultural environment.

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