Senior IT Infrastructure Specialist
3 settimane fa
W EXECUTIVE S.R.L. Job Posting
We are seeking a highly skilled and experienced Senior Help Desk Expert to join the IT support team at our client, a renowned company in the ropeway systems industry.
Key Responsibilities:
- Provide advanced technical support to end-users for hardware, software, and network-related issues.
- Manage and prioritize help desk tickets, ensuring timely and effective resolution of all reported issues.
- Collaborate with other IT professionals to resolve technical problems and improve support processes.
- Conduct regular assessments of help desk performance and implement improvements to enhance service delivery.
- Stay updated with the latest industry trends, technologies, and best practices in IT support.
- Ensure compliance with company policies, procedures, and security standards.
- Provide exceptional customer service and maintain positive relationships with end-users.
Qualifications:
- Preferred bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in an IT help desk or technical support role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common business applications.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with help desk software and ticketing systems (e.g., ServiceNow, Zendesk).
- Relevant certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are a plus.
- Proficiency in English is a must.
- Proficiency in German is a plus.
Work Environment:
- Guaranteed hybrid working mode (if your residence is more than 40km away from the company's headquarters, a refund can be considered for the overnight stay with two consecutive days in the office).
- Multicultural environment.
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