Cloud Solutions Architect

6 giorni fa

Milano, Lombardia, Italia Amazon A tempo pieno
Job Title: Cloud Solutions Architect

At Amazon, we're seeking a highly skilled Cloud Solutions Architect to join our Enterprise Support team. As a Cloud Solutions Architect, you will play a critical role in supporting our customers' cloud journey and growth.

Key Responsibilities:

  1. Develop trusting relationships with customers, understanding their business needs and drivers, reviewing service disruptions, and providing monthly/quarterly metrics.
  2. Utilize technical skills to solve complex support issues and technical challenges.
  3. Understand operational parameters and troubleshooting processes for customer issues and escalations.
  4. Advocate for customer needs to overcome adoption blockers and drive new feature development.
  5. Improve customer capabilities by running workshops, operations, and architecture reviews.
  6. Ensure AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption.
  7. Work with customers across all levels, from developers to C-Suite executives.
  8. Collaborate across multiple functions within Amazon, such as Solutions Architects, Business Developers, Professional Services Consultants, Global TAM teams, and Sales Account Managers.

Requirements:

  • Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment.
  • Experience in technical engineering.
  • Bachelor's degree.
  • Professional fluency in English and Italian.

Preferred Qualifications:

  • Experience with AWS services or other cloud offerings.
  • Experience in internal enterprise or external customer-facing environments as a technical lead.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.

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