Ferragamo CRM Data Specialist

2 giorni fa

Florence, Toscana, Italia Ferragamo A tempo pieno

We are looking for a CRM specialist to join our team in Florence, Italy, as part of the Group Customer Experience Department.



Main Responsibilities

Key Tasks

  • Maximise the efficiency of CRM data management to support business decisions
  • Improve Salesforce features to define campaign architecture and manage data
  • Analyse and interpret data to provide insights and support strategic business decisions
  • Perform analysis on customer data according to CRM plan and generate reports
  • Coordinate analytical requests from functional stakeholders and contribute to CRM process optimisation
  • Design and implement multichannel customer journeys through a data-driven approach


Requirements

  • Previous experience in an analytical role, preferably in the fashion and luxury industry
  • Strong numerical skills with logical thinking and experience with Salesforce platform
  • Proficiency in Office SW and analytical reporting platforms
  • Excellent communication skills and ability to present complex data
  • Ability to work in a multitasking environment with flexibility and time management skills


About Ferragamo

Ferragamo values diversity and inclusivity in all its forms. We are an Equal Opportunity Employer and welcome applications from all candidates.



We are committed to building a workplace where everyone can thrive and contribute to our success.

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