Business Operations Manager

3 giorni fa

Napoli, Campania, Italia Navy Federal Credit Union A tempo pieno
Job Title: Assistant General Manager - Branch OfficeJob Summary:

As an Assistant General Manager - Branch Office, you will play a key role in the efficient operation of the branch. You will oversee the supervision and leadership of the branch team, ensuring that members receive the full range of Navy Federal Credit Union products and services.

Responsibilities:
  • Supervise and lead the branch team to provide members with a wide range of products and services.
  • Assist the Manager in monitoring cash operations and branch self-auditing efforts to ensure the security and operational limits of credit union assets.
  • Manage staff to ensure vault opening, closing, and balancing procedures are completed.
  • Participate in outside marketing and promotional activities for members and potential members through financial presentations, local events, and realtor/trade shows.
  • Participate in recruiting efforts, on-boarding, and initial training of team members.
  • Participate in budget, purchasing, tracking, and records retention for business expenses.
  • Guide team development for continual growth in technical, soft, and leadership skills.
  • Provide applicable support to ensure the team achieves and maintains product, service, and business goals, including cross-servicing of Navy Federal products and services.
  • Assist with leading and training team members to deliver high-quality service to members.
  • Analyze reports and conduct trend analysis to optimize business performance.
  • Ensure compliance with all security, safety, and emergency preparedness procedures.
  • Ensure compliance with all HR-related policies, practices, and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
  • Ensure the team follows, complies with, and regularly reviews all required policies, practices, and procedures.
  • Perform supervisory/managerial responsibilities: supervise daily activities, ensure adequate/skilled staffing, select employees, establish performance goals and priorities, prepare, conduct, and review performance appraisals, develop, mentor, and counsel staff, provide input and/or prepare budget requirements for Annual Financial Plan (AFP), ensure section/branch goals and objectives align with division/department strategy, ensure efficiency of operations, and act as Manager in the incumbent's absence.
Requirements:
  • Scorecard criteria requirements as defined by Branch Operations Governance or applicable external experience.
  • Working knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings, and checking accounts.
  • Working knowledge of multiple financial products, such as consumer mortgage loan, credit cards, and/or savings/checking accounts.
  • Working knowledge of functions relating to cash and ATM operations.
  • Ability to manage multiple priorities independently and/or in a team environment.
  • Exposure to member/customer service operations.
  • Exposure to mentoring and leading employees.
  • Effective organizational, planning, and time management skills.
  • Effective skill exercising initiative and using good judgment to make sound decisions.
  • Effective skill interacting with staff, management, vendors, and members diplomatically and tactfully.
  • Effective verbal and written communication skills.
  • Effective word processing and spreadsheet software skills.
Preferred Qualifications:
  • Bachelor's Degree in Accounting, Business Administration, or the equivalent combination of training, education, and experience.
  • Familiarity with financial institution and lending practices, principles, and regulations.
  • Familiarity with retail banking industry best practices.

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