Housekeeping Manager

3 settimane fa


Roma, Lazio, Italia Accor A tempo pieno
About Orient Express

Orient Express is a legendary brand, steeped in history and loved by past, present, and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.

Our mission is to bring awe-inspiring travel experiences to a new generation of adventurers, inviting each traveler to a place where the journey is the destination. We embody the refined nomadic spirit of travel, focusing on employee journey and growth.

About Arsenale

Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy.

Job DescriptionKey Responsibilities
  • Recruit, train, and supervise a team of housekeeping staff, ensuring they understand and embody the hotel's service standards.
  • Develop and implement cleaning procedures, protocols, and standards to maintain the highest levels of cleanliness and hygiene throughout the hotel.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and presentation standards.
  • Foster a guest-centric culture within the housekeeping department, prioritizing the needs and preferences of guests to enhance their overall experience.
Qualifications and Skills
  • Proven experience in housekeeping management within the luxury hotel industry, with a thorough understanding of industry standards, best practices, and trends.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team to achieve exceptional results.
  • Excellent attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
  • Proficiency in Microsoft Office applications and familiarity with housekeeping management software systems.
  • Exceptional communication skills, both verbal and written, with fluency in Italian and English, additional languages preferred.
Education and Certification
  • Bachelor's degree in Hospitality Management, Hotel Administration, or a related field preferred.
  • Certification in Housekeeping Management or related disciplines is advantageous.


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