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IT Support Officer

1 mese fa

Milano, Lombardia, Italia Foreign, Commonwealth & Development Office A tempo pieno

The Foreign, Commonwealth & Development Office is seeking a skilled IT Support Officer to join their team in Milan. As a key member of the Corporate Services team, you will provide efficient IT and corporate support to colleagues across the office.

Your duties will vary each day, and strong time management skills and the ability to prioritize tasks are essential. You will work closely with the Corporate Services Manager to ensure the smooth day-to-day running of the Consulate, which consists of approximately 40 staff.

As part of a wider Network ICT Team, you will report technical IT issues to the Foreign, Commonwealth & Development Office IT Help Desk, who will provide remote assistance. You will also be expected to support with some administrative tasks as needed.

Key Responsibilities:

  • Assist with the onboarding of new staff with IT.
  • Maintain an accurate inventory of office IT equipment.
  • Provide IT support to colleagues across the office.
  • Support with administrative tasks as needed.

Requirements:

  • Fluency in written and spoken Italian and English (at least C1 level under CEFRL or equivalent).
  • IT literacy, competent user of Cloud and MS 365 environment.
  • Highly-developed front-line customer service management skills acquired in a business environment.
  • Ability to respond flexibly to changing priorities.
  • Good communication skills with ability to engage with different stakeholders.