Stock Operations Manager
5 giorni fa
As a key member of the Hermès team, the Stock Operations Manager plays a vital role in ensuring the store's stock is accurate and well-organized. This involves successfully managing all operations activities, leading and supporting the development of the team with highest integrity, actively embodying Hermès culture and values.
Main Responsibilities- Manage the stock controller and organize day-to-day work;
- Set objectives and provide regular feedbacks;
- Train, coach and develop team members;
- Liaise with Store Manager, Sales & Service Manager, Sales Team and corporate teams;
- Assign corrective actions to team members in case of stock-related issues;
- Contribute to team meetings and report on operational issues and stock-related KPIs.
- Manage, supervise and support team on processing incoming and outbound product flows;
- Monitor and organize cancellation and reintegration of expired reservations;
- Supervise follow-up and correct negative stocks;
- Manage detective and shop-soiled products.
- Plan and ensure preparation of stock takes and cycle counts;
- Contribute to scanning and investigations;
- Produce final report for Finance Department;
- Propose actions to improve future stock takes results and reduce shrinkage.
- Monitor and organize boutique day-to-day to ensure timely interventions and quality controls;
- Manage external security agents in coordination with Store Manager.
- Define, implement and communicate storage best practices and processes;
- Proactively perform adjustments to adapt to changing needs.
- Be responsible for application of storage rules, stock procedures and best practices;
- Be key user and trainer on stock-related processes;
- Raise alerts and propose action plan to optimize flows and simplify day-to-day operations.
- Liaise with Store Manager to pull right products;
- Manage replenishment processes through analyzing stock levels, future/pending deliveries and sales;
- Help store management to monitor overall stock and prepare purchase.
- Bachelor and Master Degree, preferably with analytical focus;
- Very organized, rigorous and reliable, proactive and able to organize team work and anticipate;
- Fluency in Italian and English, with a third language considered an advantage;
- Professional background in stock and managerial position, preferably with international and luxury fashion retail experience;
- Proficient with Excel/IT tools;
- Service-oriented, proactive to propose improvements and support other team members;
- Strong management skills, ability to lead and motivate team and drive performance;
- Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.
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