Global Forwarding Specialist
4 settimane fa
Job Title: Global Forwarding Specialist
Job Summary:
C.H. Robinson is seeking a Global Forwarding Specialist to join our team in Assago. As a key contact and expert, you will ensure that all requests and requirements are met and answered accurately and timely.
Responsibilities:
- Maintain Operational Excellence: Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo.
- Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.
- Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.
- Facilitate Relationships: Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.
- Build great relationships with customers, responding timely and following up on issue resolution.
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.
- Contribute to seamless forwarding operations across various regions, gaining exposure to unique challenges and client needs.
Qualifications:
- Minimum 1-3 years of Global Forwarding experience.
- Proficiency in Microsoft Office Suite of programs.
- Fluency in English and Italian (written and verbal).
- Knowledge or coursework in Supply Chain, Logistics, or International Business.
- Excellent customer service skills and follow-up to be utilized with customers and the network.
- Critical thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs.
- Ability to work in a fast-paced and deadline-driven office environment.
What We Offer:
- Real opportunities to grow your talent in a fast-moving, global organization.
- A fun, open, and inclusive workplace that encourages innovative thinking.
- Possibility to develop your language skills in our multilingual offices.
- Opportunities for professional growth with access to training platforms like Percipio and GoFluent.
- Comprehensive benefits: competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment.
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