IT Support Specialist

4 settimane fa


Milano, Lombardia, Italia Glovo A tempo pieno

We are looking for a skilled IT Support Specialist to join our team in Milan, Italy. As a key contributor to our IT organization, you will provide high-quality production support for our business-critical IT Systems.

Responsibilities include:

  • Preparing end-user hardware
  • Providing timely and effective support for local IT hardware, including laptops, meeting rooms, auditoriums, monitors, access control, and CCTV
  • Supporting corporate events such as culture days or company standups
  • Maintaining inventory and current hardware
  • Performing updates and upgrades
  • Monitoring services and resolving Layer 1 and 2 service requests
  • Developing and maintaining documentation and procedures
  • Administering and operating different IT tools and systems
  • Being the IT responsible on-site

Requirements include:

  • Advanced English fluency
  • A degree in Computer Science or relevant experience
  • 2+ years of relevant full-time experience in IT HelpDesk
  • Experience supporting Windows and MacOSX environments
  • Experience supporting Google Workspace, Zoom, and Slack services
  • Experience with Jira Service Desk or similar
  • Experience with OneLogin or similar
  • Good problem-solving and analytical skills with a technical mindset
  • Great communication skills and solution-oriented approach

We believe driven talent deserves:

  • Private health insurance to keep you at your peak
  • Monthly Glovo credit to satisfy your cravings
  • Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
  • Online therapy and wellbeing benefits to ensure your mental well-being

We thrive on diversity and believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds.


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