Program Operations Manager, EU FBA Supply Chain

1 mese fa

Milano, Lombardia, Italia Amazon A tempo pieno
EU FBA Supply Chain Program Manager

Amazon is seeking a creative and dynamic Program Operations Manager to join the EU FBA Seller Experience and Reimbursements team. The successful candidate will be responsible for building a secured and faster supply chain, reducing lost items during the inbound process and time required to process investigations when a defect occurs.

Key Responsibilities:
  • Establish end-to-end knowledge of FBA Inbound Process, Seller pain points, and major drivers of lost across Sellers, Carriers, and Amazon networks.
  • Identify and lead scalable solutions to reduce lost defects at inbound for High Value Items with partner teams.
  • Collaborate with Strategic Account Management teams to define and launch pilots to test solutions.
  • Establish product roadmaps in collaboration with Tech teams.
  • Develop program mechanisms (goal setting, metrics, reporting, and reviews) to drive visibility on performance and initiatives progress.
Requirements:
  • Bachelor's degree in Business Administration, Supply Chain/Operations, Engineering, Statistics, Finance, or similar.
  • 5+ years of program and project management experience (ideally within the SC domain).
  • Sound business judgment with strong analytical skills and a proven track record of taking ownership and delivering programmatic change.
  • Ability to work effectively with tight deadlines in a fast-paced environment.
  • Strong appetite for teamwork and a just-do-it attitude.
  • Well-versed in Excel and basic SQL skills.
  • Strong analytical, interpersonal, and communication skills with demonstrated ability to engage with various stakeholders and be impactful in difficult situations.
  • Proven ability to work effectively for tight deadlines in a fast-paced environment.
  • Good proficiency in English language, both verbal and written.
  • Experience in managing projects with complexity.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon.

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