Senior IT Governance and Service Management Specialist
16 ore fa
We are looking for a seasoned professional to join our team as a Senior IT Governance and Service Management Consultant at Txt E-Solutions Spa, based in Rome. This is an exciting opportunity to contribute your expertise and drive business growth.
About the RoleThe successful candidate will be responsible for managing IT projects, ensuring alignment with industry best practices, and providing exceptional customer service. With a focus on process improvement and change management, you will play a key role in shaping our company's IT strategy.
Main Responsibilities- Draft and implement process documents and procedures, including specific deliverables related to project activities
- Lead project planning, management, and supervision, ensuring timely completion and high-quality results
- Develop and maintain strong customer relationships, ensuring their needs are met and expectations exceeded
- Assess, re-engineer, and support the implementation of IT processes, adhering to COBIT and ITIL standards
- Design functional requirements for IT tools and technological architectures to support ITSM processes and services
To be successful in this role, you will need:
- At least 5 years of experience in IT governance and service management
- Experience working with leading IT frameworks, such as ITIL4, COBIT, Prince2, PMBoK, and ISO20000
- Knowledge of popular IT service management platforms, including ServiceNow and BMC
- Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively
In return for your expertise and dedication, we offer:
- A competitive salary of approximately €60,000 - €80,000 per year, depending on experience
- A customized training program, including internationally recognized certifications and continuous learning opportunities
- A stimulating work environment that fosters personal and professional growth
- High autonomy and responsibility, with direct access to senior management and customers
- A hybrid working model, allowing for flexibility and work-life balance
If you are a motivated and experienced professional looking to take your career to the next level, we encourage you to apply. Please submit your resume and a cover letter outlining your qualifications and interest in the role.
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