Service Coordinator

9 ore fa


Milano, Lombardia, Italia Getinge Italia S.r.l. A tempo pieno
Job Overview

The Service Coordinator is responsible for managing a team of Field Service Engineers to ensure proper field service activities are performed in accordance with customer and QRC requirements.

Key Responsibilities
  • Manage and direct a team of Field Service Engineers to achieve established goals and ensure their growth as responsible leaders.
  • Plan and distribute the FSEs' activities to optimize workflow and customer satisfaction.
  • Develop and secure technical competences and qualification of the team in accordance with the QRC (training and certification program).
  • Define FSEs' objectives and priorities, fixing the appropriate KPIs.
  • Monitor and guarantee a high Customer Satisfaction level.
  • Perform field service activities on customer sites, such as maintenance, installation, FSCA, and site inspection.
  • Provide proper documentation to customers after each activity.
  • Report complaints timely and support the follow-up.
Requirements
  • Technical high school diploma or technical degree.
  • 3 years' experience in a similar role on technical field activities.
Knowledge, Skills, and Abilities
  • Fluent Italian and fluent English.
  • Microsoft Office package.
  • Product technical knowledge.
  • Technical problem-solving attitude.
  • Planning competences.
  • Customer-centricity approach.
  • Analysis competence related to workload distribution.
  • People management competences.
  • Good organizational skills.
  • Team-oriented.


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