Customer Service Manager Associate
2 giorni fa
Are you ready to take on a challenging role that will help you grow professionally and personally? We are seeking an Associate Manager Customer Service to join our team at Stryker Italia S.r.l.
Key Responsibilities:- Lead and manage a team of representatives and specialists to deliver exceptional customer service
- Develop and implement learning and development initiatives to improve customer experience
- Build relationships with internal and external stakeholders to develop and grow customer relationships
- Drive key initiatives, identify improvements, and escalate issues where necessary
- Minimum 6 years' experience in a customer-facing role in a multinational environment
- Minimum 3 years of team and project management experience
- Fluent English and Italian
- Strong ability to recruit, develop, and engage high-performing teams
- Excellent knowledge of the end-to-end supply chain and OTC processes
- Experience with continuous process improvement, order automation, and AI tools
- Experience of managing a team within a matrix organization
- Excellent people-manager skills, ability to identify talent, develop, coach, mentor, and reward people
- A high degree of relationship-building skills, self-awareness, and emotional intelligence is required
- Ability to work on your own initiative, prioritize, and organize workload
- Collaborative and inclusive environment
- Professional growth opportunities, including training, workshops, and career advancement programs
- Competitive benefits package, including wellness programs and employee discounts
- Flexible working hours and remote work options
Please send us your resume in English.
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