Customer Service Manager Associate

2 giorni fa


Roma, Lazio, Italia Stryker Italia S.r.l. A tempo pieno
Unlock Your Potential as an Associate Manager Customer Service at Stryker

Are you ready to take on a challenging role that will help you grow professionally and personally? We are seeking an Associate Manager Customer Service to join our team at Stryker Italia S.r.l.

Key Responsibilities:
  • Lead and manage a team of representatives and specialists to deliver exceptional customer service
  • Develop and implement learning and development initiatives to improve customer experience
  • Build relationships with internal and external stakeholders to develop and grow customer relationships
  • Drive key initiatives, identify improvements, and escalate issues where necessary
Requirements:
  • Minimum 6 years' experience in a customer-facing role in a multinational environment
  • Minimum 3 years of team and project management experience
  • Fluent English and Italian
  • Strong ability to recruit, develop, and engage high-performing teams
  • Excellent knowledge of the end-to-end supply chain and OTC processes
  • Experience with continuous process improvement, order automation, and AI tools
  • Experience of managing a team within a matrix organization
  • Excellent people-manager skills, ability to identify talent, develop, coach, mentor, and reward people
  • A high degree of relationship-building skills, self-awareness, and emotional intelligence is required
  • Ability to work on your own initiative, prioritize, and organize workload
What We Offer:
  • Collaborative and inclusive environment
  • Professional growth opportunities, including training, workshops, and career advancement programs
  • Competitive benefits package, including wellness programs and employee discounts
  • Flexible working hours and remote work options

Please send us your resume in English.



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