Guest Service Associate

16 ore fa

Roma, Lazio, Italia Accor Hotels A tempo pieno
Job Title: Guest Service Associate - Royal Service

We are seeking a dedicated Guest Service Associate - Royal Service to join our prestigious Royal Service team at Accor Hotels.

Key Responsibilities:
  • Telephone Operations: Handle incoming calls promptly and professionally, providing courteous assistance to guests and efficiently addressing their inquiries, requests, and concerns.
  • Guest Assistance: Serve as a central point of contact for guests, offering personalized recommendations, arranging services, and ensuring that all guest requests are met with promptness and attention to detail.
  • Room Service Coordination: Coordinate room service orders, ensuring accuracy and timeliness in delivery while maintaining clear communication with kitchen and service staff.
  • Royal Service Coordination: Facilitate requests and services for VIP and special guests, ensuring that their needs and preferences are met with the utmost care and attention to detail.
  • Problem Resolution: Act as a problem solver for guests, addressing any issues or concerns with empathy and professionalism, and escalating matters as necessary to ensure swift resolution.
  • Information Dissemination: Provide guests with information about hotel facilities, services, and local attractions, offering personalized recommendations to enhance their stay experience.
  • Guest Communication: Maintain clear and open communication with guests, colleagues, and other departments, ensuring seamless coordination and execution of guest requests.
  • Administrative Tasks: Assist with administrative duties such as logging guest requests, updating guest profiles, and maintaining accurate records of communications and transactions.
Qualifications:
  • Previous experience in a guest service or hospitality role, preferably in a luxury hotel environment.
  • Exceptional telephone etiquette and communication skills, with fluency in English (additional languages are a plus).
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure.
  • Excellent organizational skills and attention to detail, with the ability to multitask effectively.
  • Flexibility to work various shifts, including evenings, weekends, and holidays.
  • Proficiency in using computer systems and hotel management software.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent. We are committed to creating a work environment that is respectful, inclusive, and supportive of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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