Reopening - Hotel d'Inghilterra, Roma - Guest Service Ambassador

3 giorni fa


Roma, Lazio, Italia STARHOTELS S.P.A. A tempo pieno
Unlock a Memorable Career

At Starhotels, we're thrilled to announce the reopening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you'll be the first point of contact for our guests, creating unforgettable experiences during their stay.

Your Key Responsibilities:
  1. Provide exceptional customer service, responding promptly to guest inquiries and requests.
  2. Efficiently manage guest messages, check-in, and check-out activities.
  3. Stay updated on hotel services, guest needs, and special events to ensure seamless operations.
  4. Adhere to policies and procedures when working with front-of-house equipment and property management systems.
Requirements:
  1. A unique personality and passion for hospitality.
  2. Familiarity with Opera PMS for efficient operations.
  3. Excellent communication skills and ability to anticipate and resolve challenges.
  4. Commitment to delivering a high level of customer service and impeccable grooming standards.
  5. Versatility in handling various work scenarios and enthusiasm for team-oriented tasks.
  6. Mastery of the local area, enhancing guest experiences.
Language Skills:
  1. Italian - fluently
  2. English - fluently
  3. Additional languages are a plus.
Benefits:
  1. Stylish uniforms with complimentary laundering.
  2. Exclusive discounted stays within the group.
  3. Performance Bonus.

At Starhotels, we're committed to equality and inclusion, creating a work environment that values diversity and promotes a culture of respect. This position is open to candidates of all backgrounds.

Send in your application and let's create exceptional memories together.



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