Reopening - Hotel d'Inghilterra, Roma - Guest Service Ambassador
3 giorni fa
At Starhotels, we're thrilled to announce the reopening of the Hotel d'Inghilterra in the heart of Rome. As a Guest Service Agent, you'll be the first point of contact for our guests, creating unforgettable experiences during their stay.
Your Key Responsibilities:- Provide exceptional customer service, responding promptly to guest inquiries and requests.
- Efficiently manage guest messages, check-in, and check-out activities.
- Stay updated on hotel services, guest needs, and special events to ensure seamless operations.
- Adhere to policies and procedures when working with front-of-house equipment and property management systems.
- A unique personality and passion for hospitality.
- Familiarity with Opera PMS for efficient operations.
- Excellent communication skills and ability to anticipate and resolve challenges.
- Commitment to delivering a high level of customer service and impeccable grooming standards.
- Versatility in handling various work scenarios and enthusiasm for team-oriented tasks.
- Mastery of the local area, enhancing guest experiences.
- Italian - fluently
- English - fluently
- Additional languages are a plus.
- Stylish uniforms with complimentary laundering.
- Exclusive discounted stays within the group.
- Performance Bonus.
At Starhotels, we're committed to equality and inclusion, creating a work environment that values diversity and promotes a culture of respect. This position is open to candidates of all backgrounds.
Send in your application and let's create exceptional memories together.
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