Guest Relations Supervisor
3 ore fa
Job Summary:
We are seeking a highly skilled and experienced Guest Relations Supervisor to join our team at Tn Italy. As a key ambassador for our hotel and brand, you will be responsible for creating a positive and memorable experience for our guests.
Key Responsibilities:
- Monitor daily guest arrivals and ensure all reservations are honored, requests are carried out, and realistic expectations are met.
- Provide exceptional customer service and ensure that all guests are treated with utmost politeness, efficiency, and friendliness.
- Stay up-to-date with current knowledge about all hotel products, services, and facilities, including room types and rates, food and beverage outlets, and promotions.
- Ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures.
- Collaborate with the team to ensure that all guests are enjoying a positive and memorable experience.
Requirements:
- College diploma in hotel management or related field.
- Previous experience in Front Office or Guest Services.
- Good communication skills.
- Experience with Front Office Systems.
- Good English skills, both written and spoken.
What We Offer:
- Ticket Restaurant.
- Discounts on accommodation across all Minor Hotel brands.
- Discounts when visiting any of our restaurants, cafes, and bars.
- Career progression.
- Reward and Recognition programs.
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