Guest Relations Supervisor

3 ore fa


Roma, Lazio, Italia Tn Italy A tempo pieno

Job Summary:

We are seeking a highly skilled and experienced Guest Relations Supervisor to join our team at Tn Italy. As a key ambassador for our hotel and brand, you will be responsible for creating a positive and memorable experience for our guests.

Key Responsibilities:

  • Monitor daily guest arrivals and ensure all reservations are honored, requests are carried out, and realistic expectations are met.
  • Provide exceptional customer service and ensure that all guests are treated with utmost politeness, efficiency, and friendliness.
  • Stay up-to-date with current knowledge about all hotel products, services, and facilities, including room types and rates, food and beverage outlets, and promotions.
  • Ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures.
  • Collaborate with the team to ensure that all guests are enjoying a positive and memorable experience.

Requirements:

  • College diploma in hotel management or related field.
  • Previous experience in Front Office or Guest Services.
  • Good communication skills.
  • Experience with Front Office Systems.
  • Good English skills, both written and spoken.

What We Offer:

  • Ticket Restaurant.
  • Discounts on accommodation across all Minor Hotel brands.
  • Discounts when visiting any of our restaurants, cafes, and bars.
  • Career progression.
  • Reward and Recognition programs.


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