Guest Relations Manager
6 giorni fa
We are seeking a highly skilled Guest Relations Manager to join our team at Accor Hotels. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations in our luxury hotel.
Key Responsibilities
- Guest Experience
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Ensure prompt and efficient resolution of guest complaints and issues.
- Collaborate with other departments to provide personalized services and exceed guest expectations.
- Supervise and coordinate the activities of the Front Office team, including Guest Relation Supervisors, Guest Relation Agents, and Lobby Hostesses.
- Monitor and control front desk operations, including check-in, check-out, and room assignments.
- Ensure accurate and efficient use of hotel systems and technology.
- Lead by example and promote a culture of excellence and customer service within the Front Office team.
- Identify and develop training programs to enhance team members' skills and knowledge.
- Conduct regular performance evaluations and provide constructive feedback to team members.
Requirements
• University degree in Hospitality, Business Administration, or related field.
• Minimum 5 years of experience in Front Office management in a luxury hotel environment.
• Excellent communication, interpersonal, and leadership skills.
• Proficient in hotel management systems and technology.
• Ability to work in a fast-paced environment and adapt to changing situations.
What We Offer
• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
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