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Executive General Manager

2 mesi fa

Roma, Lazio, Italia Marriott International, Inc. A tempo pieno
About the Position

The ideal candidate for this role will have a proven track record of success in luxury hotel management, with a strong background in sales leadership, operational execution, and guest engagement. The successful candidate will be able to drive business growth, improve operational efficiency, and enhance the overall guest experience.

Key Responsibilities
  • Business Strategy Development: Stay up-to-date with industry trends, monitor competition, and develop business plans to maximize customer satisfaction, profitability, and market share.
  • Sales and Marketing: Work closely with the sales and marketing team to develop revenue-generating strategies, identify new business leads, and pursue leads with the sales team.
  • Talent Management and Organizational Capability: Create a high-performing executive committee, coach and hold them accountable for performance, and develop learning and development opportunities for employees.
  • Business Information Analysis: Review business data, analyze market conditions, and use business information to identify indicators of product and service successes and opportunities for improvement.
  • Employee and Labor Relations: Verify fair treatment of employees, build rapport with employees, and celebrate their success in a public way.
  • Revenue Management: Work with the revenue management team to develop effective pricing strategies, balance seasonality, economy, customer segments, and property objectives.
  • Owner Relations: Build strong rapport with property owners, keep them informed of brand initiatives and guest experiences, and provide in-depth analysis of property performance.
  • Customer and Public Relations Management: Interact with guests and other customers to obtain feedback, utilize guest feedback to recognize outstanding employee service performance, and emphasize and hold leadership team accountable for addressing service failures.
  • Company/Brand Policy, Procedures, and Standards Compliance: Verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.